AddressABOUT THE ROLE
Are you ready to lead the charge in delivering exceptional care services? Prestige Inhome Care are seeking a Client Services Team Leader to spearhead our mission of providing efficient and effective daily care services.
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes.
This pivotal leadership role is all about client and carer interaction, ensuring Prestige maintains the highest service standards. Your main responsibilities will include:
- Ensuring our care team delivers top-notch service and client care.
- Leading and developing our Client Coordinators.
- Adapting staffing levels to meet demand, ensuring exceptional service even during peak periods.
- Upholding consistent service quality standards.
- Managing broker referrals promptly and effectively.
- Driving continuous improvement in care and services.
- Ensuring strict compliance with regulations.
- Cultivating a high-performance team through coaching and development.
- Keeping meticulous records and managing attendance.
- Providing vital support to clients and carers through regular meetings and liaison.
ABOUT YOU
We're looking for someone with:
- Extensive experience in community and home-based care.
- Proven leadership skills in dynamic and client-focused environments.
- Outstanding communication and interpersonal abilities.
- Exceptional organisational and prioritisation skills.
- A knack for problem-solving and conflict resolution.
- Knowledge of modern HR practices and financial management.
- Self-awareness and strong self-management capabilities.
- Proficiency in computer applications for word processing and database management.
WHAT'S IN IT FOR YOU?
We are thrilled that Prestige Inhome Care has been recognised as one of the AFR BOSS Best Places to Work! This acknowledges our commitment to fostering a workplace where everyone feels supported and empowered.
At Prestige, we believe that our people are our greatest asset. From our dedicated carers to our passionate office staff, every team member plays an important role in delivering exceptional care and support to our clients and their families. This recognition from AFR reaffirms our belief that when employees feel valued and respected, they can truly thrive personally and professionally.
There are many other benefits of working at Prestige, including:
- Working in a vibrant Mornington office space.
- Knowing that your work directly impacts people's lives.
- Being part of a growing business with an excellent community and industry reputation.
- Exciting Reward and Recognition programs to celebrate your achievements.
- Regular social events and functions to appreciate your hard work.
- Health and wellbeing initiatives to support your overall wellness.
- Access to an employee assistance program for additional support.
- Enjoying a paid day off to celebrate your Birthday!
- Immersing yourself in a fun and enthusiastic team culture.
READY TO MAKE AN IMPACT? APPLY NOW!
Be part of a dynamic team that values your dedication and hard work. Apply now addressing your Cover Letter and Resume to Jason Beardsley, and let's make an extraordinary difference together!
Additional information
- One of AFR's Best Places to Work in 2024
- Exciting Reward and Recognition programs to celebrate your achievements.
- Flexible Working Arrangements & enjoy a paid day off to celebrate your Birthday!
