Address
Form of workHIRING NOW:
CLIENT SERVICES COORDINATION – TEAM LEADER
The team at Home Instead Outer North East is growing. We have an exciting opportunity for an experienced Client Services CoordinationTeam Leader who is caring and compassionate, self-motivated, energetic and is looking for a position that has variety and offers an opportunity for ongoing professional development.
Home Instead Melbourne Outer North East provides home care services to support the independence of clients in the Outer North East regions of Melbourne. Are you looking for work where you can make a real difference in the lives of older adults, enabling them to remain living independently at home?
About this role:
- Supervise and coordinate the team of Client Service Coordinators.
- Monitor Client and CAREGiver schedules on a daily basis to ensure that all clients receive the services that they have requested.
- Manage the daily performance and development of the Client Services Coordination team and provide support and training.
- Monitor, mediate and log both client and CAREGiver activity, incidents and feedback following the Quality Management systems and processes.
- Contribute to the development of business plans and goal setting.
Ideally, we would like you to:
- Have qualifications in Aged Care or Disability
- Have experience in Management and leadership of teams.
- Have experience monitoring and supervising of team members.
- Preferably have experience in rostering and/or scheduling within the aged, community health or social services.
- Be an effective communicator with excellent customer service skills and demonstrated problem solving skills.
- Have a strong understanding and knowledge about the Australian Aged Care Standards, community home care and/or Home Care Packages.
- Be highly efficient and organised with proven time management skills.
- Have a valid driver’s license.
- Demonstrate accurate data entry and experience in the use of MS Office.
What we offer:
- A rewarding career where you can make a positive difference.
- A welcome and supportive working environment.
- Comprehensive orientation and ongoing training and professional development program.
- A company that recognises and appreciates the value of the work that you do.
- Opportunity to work for a company that is locally owned and operated but also part of a national and global network.
If you are interested in this position, please email your cover letter detailing how you could be our ideal candidate and resume to yvette.wilkinson@homeinsteadmon.com.au. Please contact Yvette on 9439 6676 or email for further information or to express your interest.
