Clienteling Manager (or Associate Clienteling Manager)

Our client has a rare and exciting opportunity for a Clienteling Manager (or Associate Clienteling Manager) o join its award winning team.

Our client has a rare and exciting opportunity for a Clienteling Manager (or Associate Clienteling Manager) to join its award winning team.

• Opportunities for career growth and progression
• Fantastic work culture and supportive community
• High standards and accredited training provided

Our client, a renowned international fashion house, is seeking a Clienteling Manager and/or an Associate Clienteling Manager to join their dynamic team.
Head Office is in Sydney and the role is available in stores in any of NSW, VIC, QLD and WA.
How you will contribute

• You will be a brand ambassador who supports the team to build and develop their client relationships
• Utilise CRM software to track, develop and maintain client relationships
• Deliver excellence in retail experience and promote a Client Centric Culture within the team
• Manage the operation and implementation of clienteling plans to contribute to store target achievement
• Responsible for leading and supporting the team to build high-level relationships with clients through coaching and training sessions
• Directly liaising with and supporting the growth of high spending clients
• Assist in the management of events with a focus on client invitations, gifting, appointments, and sales
• Partner with the Client Engagement team in Head Office to successfully implement require clienteling activities within the store.

Who you are

• Previous experience in the luxury retail industry
• Refined communication skills are essential, both written and verbal
• Ability to confidently coach, train and at times manage a large team
• Experience working with and achieving sales KPIs
• Ability to engage with high spending clients and lead the team by example in clienteling activities.

Why work with us?

This is a great opportunity to join a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle in this brand, along with a commitment to fostering internal mobility. Their common vision policy promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Please click 'Apply' to be considered for this fulltime salaried position of Clienteling Manager paying a salary for the position from $85K (plus super) or that of Associate Clienteling Manager paying a salary for the position from $80K (plus super).