Clinical Coordinator/Office Administration

We’re a passionate, collaborative and forward-thinking team, with one thing in common – the desire to make a positive difference to people’s lives.

If you are someone who is passionate about making a difference and enjoys working with a passionate, collaborative, and supportive organisation, Kern is the place for you.

Our team are driven by the vision of setting the standard for allied health services in WA. We believe that by successfully developing different and better ways of delivering therapy, we will positively raise the bar for what people will expect from their therapy service provider.

Why work with Kern?

We understand that a meaningful career, workplace culture, and a supportive team and leadership structure are key in ensuring a high-quality experience for our team.

Being part of the Kern team, you can expect:

• A genuine values driven organisation with a huge emphasis on support, teamwork and achieving great things through our team work approach
• Commitment to a high quality, compassionate and supportive client experience through the Kern Supports Model. We believe in a ‘team around the person' approach to help our participants achieve their goals and live their best lives
• A carefully designed onboarding experience crafted to help you get up to speed quickly
• A dedicated leadership team committed to the Kern coaching and development framework designed to ensure satisfaction & engagement

What's in it for you:

• A market competitive salary
• A bonus week equivalent of Kern days per year, on top of your annual leave - bringing your annual leave to 5 weeks per year!
• Flexibility options to meet your personal & lifestyle needs
• A supportive, friendly and compassionate team oriented environment

The Role

Based at our Mandurah Clinic, as our Clinic Coordinator, you will be the face of Kern! You will be responsible for ensuring high levels of customer service for our clients and external stakeholders. Coupled with providing integral & timely support to our therapy team and maintaining our clinic presentation.

Please note this is a fixed term maternity leave role

Key responsibilities of the role:

• Show off your exceptional flair for customer service by being the first point of contact for incoming communications including phone calls, emails and website enquiries
• Provide support to the Operations Manager for new clinic setups including the ordering of hardware, furniture, stock etc
• Manage and coordinate projects from time to time
• Triage and support the team with IT hardware and software issues, escalating to our external IT provider as needed
• Manage and oversee the therapy & consumables resources within our clinics
• Ensure high levels of clinic presentation & cleanliness
• Maintaining client & external records in our CRM system
• Ordering & set up of equipment for all new team members
• Therapists support including scheduling and support
• Support the leadership team
• Opportunity to take on additional duties such as marketing, social media, website maintainence
• Opportunity to provide support to the People & Culture Manager for recruitment and retention activities
• Be a cultural leader and uphold the values the Kern team hold tight to!

What you will need to bring:

• A can-do attitude - a willingness to go above and beyond and take on new tasks/responsibilties within your scope & skill
• Experince in IT trouble shooting & general knowledge of MS Office including Outlook, Sharepoint, Teams
• Demonstrated customer service skills and a desire to help & support those around you
• Enthusiasm & positivity – contribute to the positive vibe of the clinic
• Confidence in managing external and internal phone enquiries
• Have a real eye for detail
• A team player attitude – working together we can achieve great things
• A caring & compassionate approach
• Commitment to Kern’s values of Seek to Understand; Play, as a Team; Different, Better; and Passionate about the Kern Way!

Are you ready to take the next step in your career?

If you are excited by the sound of this opportunity and want to work in an organisation that offers a world class experience for you, APPLY NOW. If you would like to find out more, get in touch with Amanda Hardwick on 0488 788 362 or email amanda@kernhealth.com.au.

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