AddressThis role is for HomeMade - a related entity of Mable
HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management.
We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.
Leveraging on our technology platform, we are an approved provider that specialise in self-management. We partner with our customers to create unique support plans that meet their needs and optimise their funds, making the most out of their Home Care Package (HCP). Our approach is simple and keeps people in control of their package, funding, and support.
To find out more, click here.
Role responsibilities:
Effectively deliver on all requirements of the Clinical Roster including:
- Manage the clinical Inbox and task list
- Triage the customer health and wellbeing notes for identification of, and response to, deterioration
- Completion of Validated Assessment Tools (VATs)
- Assist the Support Partners via booked sessions to deliver clinical guidance and advice
- Complete referrals for Comprehensive Nursing Assessments (CNAs)
- Complete clinical reviews, formulating recommendations to promote health, safety and wellbeing for our customers, and supporting customers and their representatives to understand the recommendations and to make informed decisions to accept or decline recommendations
- Review and respond to clinical escalations, and to incidents and complaints with a clinical component
- Provide guidance and support to customers and their representatives on palliative care and advance care planning
- Provide subject matter expertise and guidance on HomeMade clinical policies and procedures to contracted service providers
- Uphold delivery of services in accordance with the Aged Care Act and Aged Care Quality Standards
This role will also see you:
- Participate in, contribute to and implement clinical quality improvement and clinical risk management initiatives, as allocated by the Clinical Team Leader.
- As directed by the Clinical Team Leader, provide clinical subject matter expertise and support to wider business
- Maintain practice alignment with the Clinical Governance Framework at all times
- Maintain AHPRA registration and CPD requirements
- Work with the Clinical Team Leader to recognise opportunities for service innovation and take a proactive approach to implementation.
- Promote a culture of best practice and shared knowledge by sharing your deep experience in the home care sector and the broader aged care system.
Your skills and experience:
- Tertiary qualifications
- Demonstrated experience in Home and Community Care, ideally with Aged care experience
- Well-developed understanding and delivery of clinical support and case management experience in Aged care or Disability
- Current First Aid Certificate
- Current Australian Full Drivers Licence and access to your own comprehensively insured vehicle
- Strong communication skills and customer service focus
- Knowledge of Health or Community Aged Care Services or Home Care (desirable)
This role is a full time position working 08:30-17:00 Monday-Friday.
Who you will be working with
You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment.
The values we live by
🫶🏼PUT PEOPLE FIRST - People and relationships matter most
🪁 FOSTER FREEDOM - Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions
💖DO THE RIGHT THING - What is fair, honest, open, ethical, and transparent
💡BE BOLD - With a vision to imagine and create a brighter future
Life at HomeMade
🏠 Hybrid set-up - Work from home or in the office (depending on what suits your circumstance). Our Head Office is in Sydney's CBD near Town Hall station.
💕 We care - Be surrounded by a supportive, family-friendly working environment.
🪴 Keep growing with us - Ongoing career development opportunities.
🎉Floating Public Holidays - Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.
🙋🏼♂️ Volunteer day - One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice!
🌴 Flexi Leave Days - Enjoy 2 paid days each calendar year to focus on your health and wellbeing.
❤️🩹 Employee Assistance Program - A 24/7 service that includes counselling for you and your immediate family.
👨🏻👩🏻👧🏻👦🏻 Improved parental leave - We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.
We are one
As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to HomeMade that we are looking for!
Reach Out
One thing about HomeMade is we love to chat and we aren’t ready to give up that human touch. If you have any queries or questions about the opportunity or would like to have a confidential discussion.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
