Clinical Operations Lead - Triage Services & After Hours Gp

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

Your Opportunity

A number of Clinical Operations Lead positions have recently been created to support and develop our Triage Nurses and General Practitioners (GP’s), who complete calls from the general public and private insurance members related to health concerns.  This critical operational and people leadership role will:

• Lead a team of ~25 frontline Telehealth Triage Nurses and GP’s; supporting their consistent achievement of performance and productivity objectives through partnership, auditing, coaching, calibrations, tactical supervision and proactive intervention
• Lead a culture of clinical excellence, customer focus, continuous improvement and operational efficiency with your team, naturally with the support the wider leadership team
• Utilise your deep understanding of best practice to consistently provide safe and efficient clinical service delivery in an omni channel contact centre environment (including using a suite of technological platforms and applications)
• Ensure the Amplar Nurse Triage and After-Hours GP workforce is utilised for maximum benefit to the population, clients and organisation.

This is a rare phone-based work from home permanent opportunity. This role can be part time at 0.9FTE - 1 FTE

Our services operate 24 x 7 with the majority of your roster spanning evenings, overnight, public holidays and weekends.  This role will require you to work approximately 75% out of hours.  During the recruitment process we will seek to understand your availability and preferences – and endeavour to build a roster to suit this as well as meet the needs of the business.  As such start and finish hours can likely be staggered. 

This role suits an APHRA registered RN with clinical experience in either A&E, Paediatric, Community Care and/or Acute Medical/Surgical, who is comfortable leading and inspiring a team of Nursing and GP professionals.  As a key operational leader, we are looking for a growth mindset so you can lead through improving key performance metrics and creating a positive environment for your team to learn and grow.

You will need a strong level of proficiency with contact centre software, KPI’s, reporting as well as virtual mediums like audio/video conferencing, instant messaging, chat rooms and collaborative software etc…

Perks and benefits just for you…

• Our vision is to be the healthiest workplace in Australia – so we embrace a healthier way of working by providing you with flexibility in how, when and where you conduct your work. As such, this role could be based anywhere, we are really embracing our FlexBetter approach!

• This is a rare phone-based work from home permanent opportunity
• Impressive 35% subsidy on Medibank/ahm private health insurance (which also includes a great discount for your pet, car and when you go travelling too!)
• 24/7 support lines for mental & physical wellbeing of you and your family – can you tell caring for our employees is insanely paramount in what we do!

Click “Apply for this job” to start a conversation with our team at Amplar Health.

Learn more about Amplar Health at https://amplarhealth.com.au

We celebrate diversity of thought because we want to make better decisions for our customers and our people. As we work towards our goal of making health personal, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. 

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.