Clinical & Quality Advisor

Do you have the drive and motivation to support and enable our clients to live safely in their own home, whilst maintaining a quality of life that maximises their potential?  

We have an exciting opportunity for an experienced Clinical & Quality Advisor who is caring and compassionate, self-motivated, energetic and is looking for a position that has variety and offers an opportunity for ongoing professional development.

About us:

Celebrating our 12th Birthday this year, Home Instead Sunshine Coast & Gympie is the trusted choice for in-home care and companionship services in Queensland's Sunshine Coast. 

We are a specialist provider of high-quality, relationship based, in-home care for older Australians. We help with a range of personal and lifestyle needs while providing welcome companionship.  Our services include assistance with personal care, light household duties, meal preparation, medication reminders, and transport to appointments, shopping and social outings.  

We take personal responsibility for providing the best in-home care and support to meet our client's needs and are committed to addressing the individual and national challenges of Australia's ageing population.  We are committed to making a positive difference in the lives of our clients and their families.  By joining our dynamic and enthusiastic team you will be adding value and changing lives. To us, it’s personal.

About the role:

Reporting directly to the Business Operations Manager, the Clinical & Quality Advisor has primary responsibility for supporting Home Instead Sunshine Coast & Gympie to ensure we deliver consistently high quality care services to all clients.  The Clinical & Quality Advisor will work with the Executive Leadership Team and Directors to develop and manage systems to support continuous improvement with quality care services, risk management and safe work practices. The Clinical & Quality Advisor will have a focus on clinical oversight for all clients and act as an advisor to the Home Instead Sunshine Coast & Gympie team providing recommendations around quality and clinical governance.

Functions of the role include:

• Implement, monitor, and maintain Clinical Governance Framework including but not limited to policies and procedures, Care Management responsibilities, clinical and non-clinical relationships, care planning and quality.
• Work within a multi-disciplinary team consisting of Allied Health, third party health professionals and clinical supports to understand how the clinical care is being delivered, identify areas of improvement, and assess appropriate clinical outcomes and measures
• Monitor and proactively utilise organisational systems that identify and manage risks to clinical quality and safety.
• Manage Continuous Improvement Register, report on trends and make recommendations to ensure highest quality of care is being provided to clients.
• Monitor, report and manage all incidents in accordance with Serious Incident Response Scheme requirements and support Client Experience Team to implement required time frames within legislated time frames.
• Continually review and maintain the quality management system to ensure compliance with Aged Care Quality Standards, the NDIS Quality and Safeguard Framework and all applicable legislation and regulations.
• Provide training, education and support our Key Players, Clients and CAREGivers around aged care reforms, legislative changes and standards.
• Provide Care Management to high dependency clients.
• Building relationships based on trust with prospective and existing clients and their families.
• Ensuring that clients’ changing needs and preferences continue to be supported by working together with the clients, client families, and representatives and their CAREGivers.
• Knowledgeable about a wide range of resources and local services so that you can inform clients and/or a client’s family or representative about a range of tailored resources or services to meet any specific needs.
• Building relationships and communicate regularly with other health service providers and/or local referral sources to build and ensure awareness of the range of support and services that Home Instead can provide within our local community.

What we offer: 

• Energetic and outgoing team
• Great working culture
• Passionate culture focusing on ‘person centred’ care
• Respectful and supportive atmosphere
• Growing company
• Competitive Salary Package
• Opportunity to work for a company that is locally owned and operated but also part of a national and global network.

To be successful in the role you will need the following skills & experience:

• Current AHPRA registration – Registration Nurse (desired).
• An understanding of Quality Management Systems, Aged Care Standards, ISO 9001:2015, auditing processes, risk mitigation, Workplace Health & Safety.
• Relevant experience in Case Management.
• A comprehensive understanding of the requirements to provide services in accordance with the Aged Care Act, including the Aged Care Legislation, Aged Care Standards and the national aged care reform agenda would be advantageous.
• An ethical approach to your work, being self-motivated and someone who enjoys achieving results both individually and part of a team.
• Highly efficient and organised with proven time management skills.
• An effective communicator with excellent customer service skills and demonstrated problem solving abilities.
• Able to demonstrate your ability to work both autonomously and as part of a team.
• Self-motivated and outcome orientated, with the capacity to deal with multiple and at times conflicting priorities.
• Experienced in identifying appropriate services or resources and build effective relationships to work with multidisciplinary teams across health and community services sectors is preferred.
• Must possess a valid driver’s license.

If this role sounds perfect, please express your interest by including a cover letter.  Please ensure you address the skills and experience requirements. Applications can be submitted via SEEK or emailing ********@homeinsteadsc.com.au.

Applications close on Monday 18th March 2024