Clinical Support Services Manager

• Full time position located between Mosman Park and Cockburn Hub
• Join an amazing team that supports our Allied Health Professional

We currently have a great opportunity for the right person to join Rocky Bay as our new Clinical Support Services Manager as part of the clinical division.

Rocky Bay is a leading not-for-profit disability services provider that has been providing our services in Perth for over 80 years.  Our purpose is to optimise the quality of life for people living with disability, offering choice, independence and person-centred support to achieve their goals.

Reporting to the Chief Clinical Manager, the role will encompass:

• Management and analysis of Clinical Services data, this includes (but not limited to) proactively managing and reviewing customer attraction and retention data, assess and understand trends in data, plan utilisation, gaps in services, systems, staff knowledge, and data errors to avoid and mitigate potential future issues.
• Ensuring a team of accurate schedulers focus on billing and optimisation of clinician time as allocated to our customers.
• Overseeing and managing the end-to-end delivery of Clinical Support Services delivery to ensure they are completed in a timely manner.
• Assist in the preparation of business cases for continuous improvements recommendations, ventures, and service models.
• Ongoing consultation with clinical service providers to support the planning, delivery, and evaluation of services.
• Work in a model of continuous improvement to provide the best service to our clinicians supporting customers.
• Proactively review and monitor team and department performance (including productivity and utilisation) and implement forward planning and remediation to ensure all remain on track to meet goals and KPIs.
• Work collaboratively with internal stakeholders and subject matter experts to develop Clinical Services programs.
• Represent Clinical Services in cross divisional projects and complete assigned tasks as and when required.
• Champion, lead and communicate the strategic and operational direction (organisational and divisional) to direct reports

What skills and experience do you need in this role?

• Ability to lead and develop a strong resilient team through significant sector change.
• Ability to translate strategy into operational excellence.
• Experience in delivering effective and efficient business support strategies, plans and service models.
• Experience management role including operational, financial, people and strategic management.
• Demonstrated commercial acumen and ability to identify new opportunities in the changing landscape as well as commercial governance skills in managing current business.
• Demonstrated ability to positively lead, operate and drive change to improve service delivery outcomes.
• A strong and proven understanding of contemporary clinical services practices, trends, and opportunities
• Excellent communication, influencing and engagement skills.
• Able to build & sustain a diverse range of collaborative relationships with stakeholders.
• Demonstrated integrity, self-awareness, and professionalism.
• Continuous improvement mindset
• High level of personal drive & resilience

What’s in it for you? 

• A wide range of employee benefits and health and wellness programs including 8% HBF Health discounts, 40% reduction with Alinta Gas, Commonwealth Bank product discounts to name a few.
• Enjoy having a great work/life balance
• Bring a friend on-board and be rewarded with $2000
• Fleet cars for work related travel 
• Purchased Leave Program to increase annual leave up to 6 weeks each year
• Salary Packaging (up to $18,550) and Leave Loading (17.5% payable on annual leave)

What compliance you need

We have some strict compliance requirements which will be required if your application is progressed

Ready to make a meaningful change? 

If you feel that you’d be a great fit for this exciting and rewarding role, click “Apply” now. We look forward to welcoming you!

For further information please contact Recruitment on ***********@rockybay.org.au

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. 

e are committed to building an inclusive team, making us the best we can be. We encourage you to apply. Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.