Address
Form of work- Casual appointment, flexible availability
- Location: Macquarie University Hospital (North Ryde) location
- Competitive hourly rate. Training provided.
The Role
We are currently seeking an experienced receptionists to work in a dynamic, fast-paced environment on a casual basis.
The role will be responsible for the provision of high-quality reception and administrative support within the Specialist Medical clinic (Clinical Trials and Oncology). You will contribute to a high-quality patient experience and support clinicians in running an efficient and professional practice. The role requires a firm commitment to excellent customer service and patient-centred care. There is some opportunity for flexible work arrangements within our clinic.
Key accountabilities include (not limited to):
- Provide best practice reception and administrative services for the Clinic and its activities following Clinic protocols.
- Manage the booking of appointments to ensure effective use of clinic rooms for clinicians and student placements.
- Manage a high volume of inbound and outbound calls with courtesy and empathy.
- Manage daily business and administrative operations of the clinic using Microsoft Office applications (Outlook, Word, Excel).
- Process client registrations, referrals, invoices and refunds, including processing claims for third party funding programs.
- Ensure accurate data entry of client information and records whilst preserving confidentiality and privacy.
- Respond to, or appropriately escalate, queries from staff, visitors, and members of the public about the Clinic and its activities.
About You
You will have previous reception and administration experience. Experience within a healthcare setting is desirable but not essential. You will be an enthusiastic and professional individual who enjoys interacting with clients to provide best practice customer service in each interaction. You will enjoy working in a lively environment, have excellent organisational skills, and the ability to prioritise work whilst maintaining a high level of accuracy.
About Us
At MQ Health we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine, Health and Human Sciences.
To Apply
To be considered for this position please provide your resume along with 1-2 page cover letter addressing the following selection criteria:
- Demonstrated reception/administration experience within a strong client-focused environment - preferably in a healthcare setting.
- Demonstrated sound verbal and written communication skills, and the ability to build rapport with clients.
- Excellent organisational and time management skills with attention to detail and high level of accuracy.
- Demonstrated experience with Microsoft office applications. Experience with health-related software desirable, but not essential.
- Ability to work effectively as part of a team and contribute to a positive team culture.
- Understanding of privacy and confidentiality principles.
Role Specific Conditions
- Working with Children Check clearance for NSW
- Criminal History check
- Immunisation screening
Role-specific Enquiries: Ray Yung, Clinical Trials Manager at ********@mq.edu.au
