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Form of workAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests.
By joining us as a Club Lounge Attendant, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Position Summary:
- Join our Ladies and Gentlemen and assist with the Club Lounge service period, tending bar and serving food to guests
- Receive daily updates on hotel requests and action accordingly
- Ensure the Club Lounge is presentable and clean at all times
- Assist with serving alcoholic and non-alcoholic beverages to guests
- Understand guest requirements, engaging and inspiring guests with each customer experience
- Support the Food and Beverage team in general operational tasks
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
- Be a dedicated ‘club concierge’ for club guests, recommending local experiences and attractions.
- Pre stay planning and communication ensuring personalized and memorable experiences are curated for club guests.
- Performing a warm welcome experience, Check in/Check out, using property management system.
- Set up, serve and pack down various food presentations, including breakfast, delivering a la carte service at times.
- Provide table service, engaging with guests, and working with club bar tender to provide an elevated beverage service.
About You:
- An up-to-date RSA
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- Prior Front Office and Food and Beverage skills preferred, however on the job training is provided to develop skills for the right candidate
- A passion for food and beverage, including local wines, coffee and cocktails, and continuously self-motivated to improve knowledge and skills
- A genuine desire to positively impact guest experience
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
