AddressWant to be part of the MCG Casual Customer Service Event Day team?
- Are you genuinely passionate about providing great Customer Service?
- Fast paced, service focused and exciting environment
- This is an opportunity to join an iconic organisation
The Melbourne Cricket Club has the public responsibility of managing one of the largest and the most successful stadiums in Australia and the world – the Melbourne Cricket Ground (MCG). The MCG is host to more than 70 major events annually, attracting over three million patrons and visitors. Exceptional Customer Service plays a crucial role in providing a memorable experience to all visitors.
To assist us to showcase the MCG at its finest, we are looking for enthusiastic Customer Service professionals who are friendly, warm and welcoming ambassadors that are passionate about the MCG, Melbourne and our sporting culture.
To be successful in this role, it is essential that you have:
- A passion for creating and delivering great Customer Service
- A genuine interest in looking after our guests
- Previous experience providing excellent service
- High quality verbal communication skills and high standards of personal presentation
- The ability to work in a range of locations across the stadium
To ensure the MCC can meet its staffing requirements for every event, it is essential that you can meet all of the following requirements:
- Be available to work a minimum of 30 events offered during the calendar year (1st January – 31st December) inclusive of eight (8) Marquee events. These events are outlined in the Availability for Work and Rostering Policy & Procedure document which is reviewed annually.
- Are over the age of 18 before 30 June 2024.
- Be available to attend a face to face 20 min interview at the MCG on Wednesday 5 June 2024 (at a time between 2:30pm to 5:30pm).
- Be available to attend a mid-week induction and training session on Thursday 18 July 2024 (from 5:30pm to 7:30pm)
For a more detailed description of the role please refer to the Position Description and the Position Task Analysis document by clicking the link on this page.
If you believe you have what it takes to be part of our Customer Service Attendant Event Staff, please apply by clicking on the “Apply Online” button and upload your current resume highlighting your Customer Service experience and complete the online questionnaire.
Due to the large volume of interest in these positions, unfortunately we do not provide individual feedback on shortlists and unsuccessful applicants. Only shortlisted applicants will be invited to attend an interview.
Please note the following to ensure your application is received. Please note that applications will not be considered if they:
- Have an incomplete questionnaire and application
- Are received after the ad has closed.
- Are not able to attend the interview times and induction/training times.
- Are not able to meet the availability for events outlined above.
Application close on 10 May 2024. This ad maybe withdrawn prior to the closing date depending upon the volume of applications received.
***Please note, agency submissions will not be considered for this position***
For a more detailed description of the role please refer to the position description and position task analysis via the link.
At the MCC we are committed to ensuring our team is inclusive and representative of the communities we live in. We encourage applications from suitably qualified and diverse candidates.
To ensure the safety and wellbeing of our staff, contractors, and patrons, as part of the conditions of the offer of employment, successful candidates must have had two doses of an approved COVID-19 vaccine or provide evidence of a lawful exemption. The MCC will discuss the exemption & your personal circumstances with you.
This role is subject to relevant pre-employment checks including National & International police checks, right to work in Australia & Victorian Working with Children checks.
Position Description
