Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.PROPERTY DETAILS
- 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
- 363 rooms with breathtaking views over Melbourne
- Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
- Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
- Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35
Job DescriptionAn exciting opportunity exists for a guest obsessed hospitality professional to join the
Club Sofitel team. As a
Club Sofitel Attendant you are responsible for providing a sense of welcome and luxury service for all
Club Sofitel guests by being the key contact to assist them during their stay. Your manner will be polished and professional and you will be responsible for providing both food and beverage and front office services to
Club Sofitel guests.To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on your ability to exceed the guest expectations.
YOUR KEY RESPONSIBILITIES WILL BE:- Maintaining a thorough knowledge of all hotel facilities and promotions
- Attending to guest's requests quickly and efficiently, constantly striving to provide total customer satisfaction
- Preparing and serving food & beverages
- Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation
- Maintaining food & beverage stock and inventory control based on current and future occupancy
- Completing check in and check out procedures and adhering to hotel standards
- Updating guest profiles, maintaining guest accounts and relevant information during their visit, ensuring charges are posted to the correct account
- Communicating with a diverse range of people in a professional manner
QualificationsYOUR SKILLS AND ATTRIBUTES TO SUCCEED IN THIS ROLE:
- Have a minimum 12 months experience in a luxury hotel environment
- Be highly organised and able to effectively manage priorities
- Strong focus on guest and team relations. Initiate contact and establish rapport easily
- Project a professional image at all times through personal presentation/interpersonal skills
- Handle tasks carefully and correctly - be thorough and exact in details with a sense of urgency
- Display high energy levels and demonstrate versatility in responding to guest requests and situations
- Remain calm and effective in high volume work situations
- Be good team player; contribute to and assist co-workers without being asked
- Flexibility to work a rotating roster, including early mornings, evenings, weekends and public holidays
- Previous reception/attendant experience preferred
- Valid RSA and knowledge of Opera is an advantage
Additional InformationBenefits and Perks:Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.We offer our Heartists:
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
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