AddressDo you have a genuine passion for everything Health & Wellness with an affinity to lead, develop and grow an amazing team of individuals.
Kaya is a well-recognised and reputable Health and Wellness brand, who has been supporting the Melbourne community over the last 10 years.
Kaya is on a search to find a Club Manager for it's PRAHRAN location.
Who Are We?
Join the growth of Melbourne most innovative Mind and Body Health Club group, with locations conveniently located in Prahran (Chapel St) and Emporium Melbourne (CBD).
Kaya, Melbourne's first Mind and Body Health Clubs specialises in providing members with Unlimited access to over 250 traditional Pilates Reformer, Yoga, Barre, Fitness Circuit & Spinning classes per week. PLUS, dedicated cardio and weights zones.
The Perks | Why should you join our team?
- We make YOU time a PRIORITY –your daily planner will include exercise (do a class or simply just move your body). Then freshen up in our luxe amenities and stroll back to your desk. All this without leaving your office.
- Full Club usage and Unlimited access – to over 250 classes per week across both locations.
- Personal Development – be invited to attend in-house health & wellness programs and seminars.
- Work Life Balance –Kaya's a strong believer of working smarter, not harder. 'We are all adults, and we’ve got KPIs to deliver on. So as long as [these are met before] the deadline and [within] the budget, then there is no issue... it’s all about outcomes.”
- Be treated as a True Leader – and not just a glorified assistant / consultant (who is told what to do). You will have the ability to put all your leadership and management experience to good use. You'll form part of Kaya's Leadership team who constantly looks at ways of doing things better / more efficiently (always with members best interests in mind). Kaya will call upon your expertise. Kaya's leaders form part of the decision making process when it comes to (but not limited too) club operations, procedures, strategies, training, member experience plus more.
- No Corporate Attire – come to work in comfortable active wear & sneakers, ditch the high heels or dress shoes.
- No egos and no politics here – We are proud of our all-inclusive culture. You can expect to work with motivated and empowering people with positive and supportive attitudes.
- Have your say –Whether you are voicing a new idea or ways for us to improve, we treat everyone's opinion equally.
- Exclusive employee benefits – Access to exclusive benefits and tickets from our partners like &Juliet and Mary Poppins, just to name a few.
- Prospects to teach – Are you an instructor as well or aspire to become one? We provide our team with teaching opportunities if it is something they seek
- Help and Support – Join a club that genuinely cares for its members. Be part of making positive changes to members lives.
Who we're looking for:
The Key Performance Objectives of the Club Manager is to effectively manage member acquisition (sales) and retention to meet net membership targets. Other responsibilities include club operations, quality assurance, database management, marketing, recruitment, budgeting, training & development, strategising for the future ahead to minimise risk and the ability to crisis manage.
As a premium brand, Kaya's expectation is that all members receive quality and genuine service across all touch points. The Club Manager will lead, empower, and motivate ongoing professionalism, excellence, efficiency to achieve key performance benchmarks. Inherent in the Club Manager’s responsibilities is the personal and professional growth of their team as a mentor to foster motivation and reinforce the Kaya's brand values.
We seek an applicant that will thrive when faced with challenges within an extremely busy environment; an individual that is eager to grow and further develop their professional career in what is now considered one of the fastest growing sector of the health and wellbeing industry.
What we expect | position specific skills:
- Minimum 3 years people management experience in a service-based industry (health club, leisure or hospitality industries preferred however not essential).
- Experience managing sales in a service-based industry.
- Strong leadership, management, mentoring and business acumen skills (experience preferred in working within a fast faced customer-facing environment and leading numerous departments).
- Previous sales and management in a direct selling-based industry.
- A leader who is solutions focused, works well under pressure, embraces change and thrives in crisis management situations.
- Performance management and evaluation of employees.
- Accountability for results in all areas of the business.
- Maturity and confidence in dealings with members, staff, and suppliers
- Team achievement focused from a club and group perspective.
- Implementation and ongoing delivery of systems amongst their team, always with a view of refining processes.
- Experience in conflict resolution.
- Exceptional time management, delegation, follow-up, efficiency and organisation skills, the ability to multi-task and high computer literacy.
- Excellent communication skills and flexibility in communication style.
- Calmness and positive attitude under all conditions.
- First–class in personal grooming and presentation.
- We encourage you to apply, even if you do not fit all of the above skills.
