Cluster Groups, Meetings, and Events Manager

Description

Cluster Groups, Meetings, and Events Manager

DoubleTree by Hilton Perth Waterfront & DoubleTree by Hilton Perth Northbridge

What is it like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality. And, our amazing Team Members are at the heart of it all, which is why we pride ourselves on our rewards:

Industry-matched pay rates 11% SuperannuationDry Cleaning allowance ($100 per month for personal business clothing only, non-cumulative)Sales Incentive Plan EligibilityAbility to upskill via global learning platformOpportunity to travel and work around the worldFREE MEALS whilst on shiftDISCOUNTED FOOD AND BEVERAGE in our venuesDISCOUNTED HOTEL STAYS in over 7300 Hilton properties across the globe (for your partner/family/friends too!)

What is the role?

As Cluster Groups, Meetings, and Events (GM&E) Manager, you will manage the relevant teams to actively convert customer enquiries into confirmed sales. The Cluster GM&E Manager will interact frequently with customers and guests to learn about their needs and develop relationships which result in repeat and expanded business. Reporting to the Cluster Commercial Director, the Cluster GM&E Manager will work collaboratively and proactively to contribute to the development of business through groups, meetings, and Events.

• Maximise all Groups, Meetings, and Events revenue opportunities
• Review business plans, identify gaps, and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
• Understand the competitive market and implement approaches to ensure the hotel stays ahead in the local market
• Manage all GM&E business, under the direction of the Cluster Commercial Director and with the support of the GM&E teams
• Ensure GM&E Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing/processing contracts
• Manage and develop GM&E Teams to ensure career progression and effective succession planning within the hotels
• Organise hotel promotional activities, conduct site tours, and attend networking events, as required

Requirements

What are we seeking?

• Previous managerial experience (in a Reservations or Events Sales function in the hotel/leisure sector)
• Strong leadership skills (to effectively manage and motivate the teams to achieve high performance and exceed targets)
• Proven analytical skills (to understand key business indicators and competitive trends, as well as develop creative approaches to these challenges)
• Excellent selling capability (and an ability to coach techniques to the teams)
• Outstanding organisational and planning skills
• Accountable, flexible, and resilient
• Ability to work under pressure

We are Hilton. We are hospitality.

Posted January 9, 2024