Address
SalaryBefore we dive into the role, let's talk about flexibility. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment. So whether you're mostly remote, mostly in the office or a mix of the two, you'll be empowered to do whatever brings out your best.
About us
We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to multiple different markets and we're just getting started.
We exist to create a world where people can live fearlessly today, knowing they're in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.
As an Administrator in our Collections team, you will be responsible for supporting the Collections and Financial Hardship Teams by managing inbound tickets/enquiries from third parties (eg. LOA's, mercantile agents, trustees), customers in arrears and/or in hardship, and other internal departments. This role offers a broad learning experience across the entire collections function through this varied range of enquiries.
What you'll own and support:
- Operate in a fast-paced, high-volume environment and client-centric culture
- Managing internal ticket enquiries
- Assessment and end-to-end financial hardship assistance
- Responding to inbound collections queries
- Payment allocations
- Processing and managing incoming cheques
- Managing third party relationships
- Management reporting
- Assessing and processing lock release requests
- Providing customers with solutions to their queries; educating them to prevent future arrears
- Assisting and supporting Collections Team as required
- Experience in a high-volume environment highly regarded
- Sound verbal and written communication skills.
- The ability to effectively prioritise, manage deadlines and understand new ideas and concepts quickly.
- Outcome focused.
- Highly organised and detail-orientated with focus on time management.
- Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or inquiries, seeking guidance as appropriate.
- Ability to work efficiently and autonomously.
- Strong time management and organisational skills.
- Problem-solving, analytical, decision making and collaborative skills.
- Office experience preferable but not essential
If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.
We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.
What's in it for you?
As a Zipster, you'll enjoy heaps of unique perks and benefits to support you at work and beyond. Here's just a taste of what you can expect when you join the #Zipfam!
- Flexible working culture, giving you the choice on how and where you work
- Funding and up to 2 days leave for your professional development
- 25 days paid leave annually, including birthday leave and quarterly wellbeing days
- 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
- Family support policies including miscarriage bereavement leave and domestic violence leave
- Mental health and wellbeing initiatives, including $299 annual wellbeing allowance, free fitness classes, and discounted gym membership
- 2 days paid volunteering leave per year
- Fee-free Zip products, and discounts with Zip merchant partners (AU)
- Share incentive programs, to give you skin in the game
- Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney)
We want to make sure our recruitment processes are accessible and inclusive for all people. If there's any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process please let your Talent Acquisition Partner know. We are also a proud 2023 Circle Back initiative employer and commit to respond to every applicant.
Join us on our mission to be the first payment choice, everywhere and every day.
