Collections Associate

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.Reimagine What’s PossibleWe are looking for a Collections Associate with a temporary contract based in Barcelona.As a Collections Associate you will:Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy .Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate.Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.Support and be backup for other collector’s associates.Liaise with the credit & collections team lead about all credit issues.Keep accurate and up to date logs of individual customer information.You will have:Fluency in English.Studies: Preferable Business Administration or Economics.Experience in handling incoming and outbound calls, preferably in the area of Credit & Collections.Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments.Knowledge Required: Understanding of customer accounts and general business workflows.Basic accounting knowledge, especially customer accounting.MS Office.SAP would be beneficial but not essential.#LI-SZ2We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.