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Form of workJoin our collections team in a phone-based role and utilise your customer service skills and problem-solving ability to deliver positive outcomes for both Macquarie and our clients.
At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.
What role will you play?
Our Collections team are responsible for engaging in calls to our customers who have recently missed payments on their contracts. You’ll be responsible for day-to-day collections to reduce delinquency through effective communication, negotiation skills and decision making.
Working in a fast-paced, contact centre environment you will liaise with customers primarily over the phone and via email, resolving matters of outstanding arrears. You will confidently and effectively negotiate results that are commercially viable and in-line with Debt Collections Guidelines and internal processes.
What you offer
- Excellent customer service and communication skills from experience in hospitality, retail, call centre or customer service environments.
- An ability to understand a customer’s financial circumstances and empathetically support them to provide a great outcome for both the client and Macquarie.
- Decision making and problem-solving skills.
- Ability to work in a deadline and target driven environment.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
Benefits
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:
- Hybrid and flexible working arrangements
- Wellbeing and service bonus leave
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, mental and financial wellbeing
- Access a wide range of learning and development opportunities
About Banking and Financial Services
Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.
Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.
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