Collections Officer

HomeStart are seeking a Collections (Credit Management) Officer to join our team on an ongoing/full time basis in our Pirie Street office.  

About the Opportunity:

Sometimes our customers experience financial difficulty and this requires the support of our Collections team.  This role in particular, is responsible for working with our customers to help keep them in sustainable home ownership through the processing and management of both arrears and hardship cases. The successful applicant will also have the opportunity to work on more complex files of financial difficulty, pre-legal and shortfall debt recovery.

About you:

• You have previous experience in a collections (mortgage) environment, coupled with call centre in/outbound experience.
• You have an understanding of legislation in a credit management environment, including the legal process pertaining to enforcement proceedings.
• You have great communication skills (including written) with the maturity to handle queries with empathy.  
• You are a team player, can work autonomously, lead by example and actively promote ‘customer first’.
• You are able to communicate and manage relationships with external service providers and contractors, as well as our internal people.
• You have strong negotiation and resolution skills, computer literate and a continuous improvement mindset, identifying opportunities to improve the experience for our customers.

Do you have a Certificate IV in Credit Management (or similar qualification)? Be sure to let us know as this might have you stand out from the crowd!

Benefits & Perks:

• Annual salary increases
• Up to 40% of time working from home
• Up to 5 days wellbeing leave in addition to your 4 weeks annual leave
• Supportive and diverse team
• Centrally located, modern office in Pirie Street
• Personal development opportunities & programs
• Secure organisation currently undergoing enormous growth in lending volumes

About Us:

HomeStart is a unique South Australian organisation in the financial services sector, providing affordable home ownership solutions to the community. We take a proactive approach to addressing housing financing issues by creating innovative products which assist SA residents to overcome the barriers to entering the housing market, getting more people into home ownership

With a workforce of over 130 employees situated in the Adelaide CBD with two small offices located in Salisbury and Morphett Vale, HomeStart is a recognised Employer of Choice.

To apply:

Applications for this role are only accepted via seek.com.au and are to include a cover letter, current curriculum vitae and include the name and contact details of three current professional referees.

Applications close 5pm Tuesday, 23 January 2024.

Please contact Ali Ferguson at ************@homestart.com.au if you wish to discuss this opportunity further.

Please refer to HomeStart's career page at www.homestart.com.au for a copy of the position description and advice to applicants. You will also find testimonials from our employees about how they feel about working at HomeStart.  Please note candidate screening and interviews may commence prior to the closing date of the job advert.