AddressAre you a customer focused and motivated individual with experience in Motor Vehicle Insurance? Then keep reading, you may be the collections star we are looking for. ⭐
Who are we?
CCSG is a full service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase.
CCSG help individual and businesses with outstanding debts.
We're a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.
We are a bunch of committed like-minded people with brilliant minds who thrive of collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognises our achievements and celebrates our wins as we continue to learn and grow together.
The role
Located in Hurstville, NSW, this is an amazing opportunity to be part of a great team responsible for collecting on credit accounts for our clients.
As aCollections Officer-Insurance your main aim is to recover funds for our Motor Vehicle Insurance clients, providing a seamless customer service experience.
We work on a hybrid working model (3 days in the office and 2 days at home) for a full-time employee. The successful candidate will be required to work one day per week till 8:00pm.
Responsibilities
Here’s an example of your day to day:
- Oversee the collections process, ensuring timely and accurate resolution of outstanding accounts whilst maintain meticulous records of collections activities.
- Receive inbound calls and proactively make outbound calls, demonstrating excellent communication skills to negotiate, implement, and monitor payment arrangements.
- Identify hardship language and potentially vulnerable customers, taking appropriate steps to implement suitable arrangements and ensuring their needs are met with compassion and understanding.
- Utilise skip tracing techniques to locate third parties, enabling effective collections efforts and improving success rates.
- Engage with clients in a professional and empathetic manner, providing top-notch customer service while assisting them in resolving payment issues.
Requirements
Culture fit is key and we value both experience and qualities such as:
- Previous Motor Vehicle experience
- An energetic, pro-active attitude to work
- Results based, motivated and KPI driven individual
- Willingness to learn
- Experience in inbound/outbound contact centres or a challenging customer service environment
- Previous collections experience – desirable
- A passion for customer interactions and ability to build and nurture professional relationships
What can we offer you?
- Competitive renumeration and bonus structure
- Hybrid working model - with flexible work from home arrangements 🏠
- Fortnightly fruit box 🍌
- Corporate gym discount 🏋️
- Swag discounts with major leading brands
- Various team building events 🗓️
- Champion of champions program – get recognised and win up to $1700 per year! 💰
- Employee assistance program ℹ️
- Development opportunities 📚
- Referral bonus of $1500!
Sound good?
We all think so at CCSG. Click apply now to join our CCSG Fam!
Please be aware, that we will only be responding to shortlisted candidates.
CCSG is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.
