Address- Are you looking for a rewarding and challenging career in the financial services industry?
- Do you have excellent communication and negotiation skills?
- Do you enjoy helping customers and resolving their issues?
If you answered yes to these questions, then we have an exciting opportunity for you!
Our customer is a leading financial services company dedicated to providing innovative and reliable Funding solutions. They are looking for a Collections Officer to join the collections team.
As the Collections Officer, you will work in a fast-paced and dynamic environment, where you will have the opportunity to learn new skills and grow your career. You will also be part of a supportive and collaborative team that values your contribution and feedback.
You will be the first point of contact for inbound/outbound calls and emails and communicate with customers to maximise the collection of outstanding debt.
Job Duties Include:
- First point of contact for inbound/outbound calls and emails.
- Communicate with customers to maximise the collection of outstanding debt.
- Explain the consequences of non-payment and the benefits of settling the debt.
- Negotiate payment plans or settlements that are acceptable to both the customer and the company.
- Record all communication and payment details in the customer database.
- Follow up on payment arrangements and ensure they are honored.
- Be able to identify, escalate and assist in resolving debt queries and disputes.
- Maintain broker and customer goodwill during the collections process.
- Update Management and Sales Team of emerging problems including uncollectable accounts.
- Maintain a professional and courteous manner at all times.
Job Requirements:
- Relevant qualification (High school diploma or equivalent) with good academic standing
- Experience in collections or accounts receivable is beneficial
- Ability to liaise with a diverse range of stakeholders
- Strong communication and negotiation skills with proven ability to overcome obstacle and get results
- Effective time management and organisational skills, sense of urgency with a high attention to details and level of accuracy
- Ability to acquire knowledge and skills to successfully maintain collection KPI’s
- Strong customer service ethic with both internal and external customers/staff
- Strong literacy and numeracy skills
- Strong interpersonal skills and communications skills
- Good Admin skills
Full working rights – Must be an Australian Citizen or Australian Permanent Resident
***Salary will be aligned to the level of experience and includes Superannuation.***
