Communications And Engagement Officer

• Full Time Permanent opportunity available (9 Day Fortnight)
• Formal qualifications in Communications and/or a related field, or the ability to obtain.
• LGO 4 ($77,409 - $82,974 per annum + superannuation) based on skills, qualifications and experience.

Why Choose Us

Townsville City Council is the largest local government authority in Northern Australia.

We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.

Our organisation provides and maintains over $7b worth of community assets including water and wastewater network and treatment, bridges, drainage, roads, waste management, community facilities, sporting venues and more. We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We lead creation of a city for this and future generations by focusing on our transition to a circular economy that is resilient to social, financial and environmental shocks.

We are a Council led by our community to create an exciting and dynamic future.

Townsville City Council is growing Townsville.

About the role

This position works as part of a team of communication professionals to assists in the delivery of Council’s community engagement activities by providing strategic and detailed advice, plans, support, delivery and training under the IAP2 framework to inform, consult and engage the Townsville community.

The Communications and Engagement Officer is responsible for ensuring our communication and Engagement efforts hit the mark, are interesting, and encourage community participation, all while working within tight deadlines and handling sensitive issues. This role involves building and maintaining relationships with important community partners and stakeholders to keep a consistent approach to engagement, contributing to the planning and supporting delivery of effective communication and Engagement strategies and initiatives.

About you

Our ideal applicant will have:

• Demonstrated experience role modelling a positive safety culture and adherence to the Health Safety Management Systems through visible leadership and exercising due diligence and management of compliance and legislative obligations.
• Current QLD “C” class drivers' licence.
• IAP2 Certification Engagement.
• Formal qualifications in Communications and/or a related field, or the ability to obtain.
• Minimum two years industry specific experience (such as Communications, Stakeholder Engagement, Customer Experience and/or Project Management).
• Experience in a similar role delivering successful communication and Engagement plans and activities.
• Demonstrated understanding and the application of the community engagement principles and processes within the IAP2 framework.
• Well-developed people skills and communication skills, including the ability to consult, negotiate, build relationships, and engage with stakeholders.
• Well-developed written communication skills for a variety of audiences using a range of communication channels with the purpose of informing, consulting, and influencing.
• Ability to work autonomously and collaboratively in a team environment.
• Well-developed prioritisation and time management skills including the ability to identify, plan and organise work objectives with a focus on achieving team and organisational outcomes.
• Demonstrated ability to deal with sensitive issues and confidential matters including provide clear and concise information to stakeholders when managing enquiries and complaints.
• Computer literacy with Microsoft Office Suite applications in particular Word, Outlook, PowerPoint and Excel and a working knowledge of online engagement platforms (e.g., Engagement Hub, Engagement HQ).

Applications should be submitted through the 'Apply' button and include a Cover Letter (maximum 2 pages), Resume outlining previous academic and work experience and must include attachments of the relevant qualifications and licenses, relating to the role. 

For further information review the Position Description. 

Closing Date:  11.45pm Sunday 3rd March 2024

What We Offer

• 17.5% annual leave loading 
• Up to 5 weeks annual leave
• Up to 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Long Service Leave available pro rata after seven years
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact **************@townsville.qld.gov.au for a confidential discussion.