Program Engagement Officer

Seeking a Program Engagement Officer opportunity working for a local government transport authority in Townsville.

Intro Recruitment is partnering with a state government client to find an experienced Program Engagement Officer (AO4) to provide a range of support services utilising a broad range of software programs and systems while ensuring compliance with organisational policies and procedures.

This is a great opportunity for someone who is looking for some stability within a contract role in Townsville.

The role:

• The AO4 Program Engagement Officer will play a crucial role in supporting the Customer and Stakeholder Management (CSM) team within Northern Districts. The primary responsibility will be to address the shortfall of specialised resources required for community engagement and communication services across Northern Districts' active and upcoming projects. Specifically, the officer will focus on building strong relationships with external stakeholders impacted by the Riverway Drive Stage 2 project (RWD2) and implementing strategies to ensure successful engagement with stakeholders.

• Stakeholder Engagement: Develop and maintain strong relationships with external stakeholders, particularly those affected by the Riverway Drive Stage 2 project.
• Web Development: Update and maintain project web pages, including the Riverway Drive Stage 2 project page, and provide analytic reports and updates as necessary.
• Social Pinpoint: Develop and manage Social Pinpoint web pages to facilitate community engagement and feedback.
• Communication Materials: Produce proactive communication materials such as media statements, flyers, construction updates, and newsletters.
• Issue Resolution: Address low-level stakeholder issues and concerns promptly and effectively.
• Correspondence Management: Manage correspondence tracker to ensure timely responses to stakeholder inquiries.
• Data Management: Source stakeholder contact details and lot number information, and enter them into spreadsheets and consultation manager.

• Use of Microsoft Office (Including Teams and Skype for Business)
• Intermediate Computer Skills
• Proven communication skills
• Proven time management skills
• Willingness to learn new software programs and systems
• Data analytical skills

• Due to this role having access to sensitive data, a criminal history check will be undertaken prior to commencement.

If this sounds like you, hit 'APPLY' or contact Bridgette Eotvos on 0431 532 *** or send your resume to *********@introrecruitment.com.au