AddressJob no: 0057633
Location: Parkville
Role type: Full-time; Continuing
Department: Student Information Team - Student and Scholarly Services
Salary: UOM 7 $102,338 - $110,780 p.a. plus 17% super
Influence strategic initiatives and advocate for effective student communication.
Amplify student voices through innovative communication strategies.
Brilliant benefits and a flexible hybrid work environment!
About the Role
Step into the role of Communications and Engagement Specialist within Student and Scholarly Services (SASS), where you'll drive content projects and campaigns to support strategic student initiatives such as student advising, mentoring, and co-curricular programs, with a focus on understanding student journeys and advocating for effective communication.
Reporting to the Team Leader, you'll collaborate with various stakeholder groups across SASS to achieve outstanding results for both the institution and its students. With your exceptional organisational, project management, and stakeholder management skills, you'll ensure that content projects and campaigns align seamlessly across channels. Responsible for curating promotional content across multiple platforms, you'll shape our narrative and foster meaningful engagement.
Your responsibilities will include:
Leading the planning, development, and implementation of student-centric information projects and communication plans to support strategic initiatives such as student advising, mentoring, and co-curricular programs within Student and Scholarly Services
Building and nurturing collaborative relationships with portfolio stakeholders, ensuring a positive rapport.
Translating business goals and success metrics into student-centered communication outcomes
Utilising student feedback, customer journey mapping, and data analysis to craft targeted, engaging, timely, and relevant student content and communication plans.
Who we are looking for
We're on the lookout for vibrant communication and engagement professionals adept at crafting strategies to engage diverse audiences. You will leverage various communication channels, especially digital media, and technologies, to captivate customers and stakeholders with exciting initiatives. Your talent for creative problem-solving and collaborative teamwork, coupled with strong relationship-building skills, is essential. With excellent organisational and time management abilities, you'll smoothly prioritise tasks for efficient delivery. Demonstrate your initiative, flexibility, and enthusiasm for taking on new challenges, and come join us in making a meaningful impact.
You will also have:
Bachelor's degree or equivalent experience/training combination.
Proven exceptional communication skills, adept at engaging diverse student, stakeholder, and client groups, internally and externally.
Excellent ability to work across and within teams and apply collaborative methodologies.
Results-oriented with adaptive reasoning, sound judgment, and critical thinking skills. Proficiency in identifying trends, escalating issues as needed, and ensuring exceptional program/service delivery.
For further information regarding responsibilities and requirements please refer to the attached PD.
To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Student Information team - Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
The Student Information team is a core cross-functional team within SASS responsible for designing and delivering integrated and tailored communications to applicants and more than 65,000 current students. The team comprises web specialists, designers, content writers, and CRM specialists to deliver student-centered communications that assist students to complete critical admin, engage in enrichment services, seek support, and thrive in their studies.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at hr-careers@unimelb.edu.au, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
Resume
Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
Applications close: 25 March 2024 11:55 PM Australian Eastern Daylight Time (AEDT)
Position Description
