Outreach And Engagement Specialist

Outreach and Engagement Specialist - Randstad RiseSmartAbout usRandstad RiseSmart is the leading provider of contemporary career transition services for organisations in more than 40 industries and 80 countries. Randstad RiseSmart's "beginning to beginning" approach combines dedicated career coaching and personal branding with patented technology and tools to support transitioning employees. Randstad RiseSmart partners with HR teams and provides onsite support, specialised training, and secure reporting in a results-oriented approach.About the roleDue to an internal promotion we are seeking an Outreach and Engagement Specialist to join our inclusive and high performing team on a 12-month contract (with the possibility for permanency). This role offers the opportunity to work remotely from anywhere on the East Coast of Australia.As an Outreach and Engagement Specialist at Randstad RiseSmart, you will play an integral part as a hybrid member of the Delivery Team, helping to support displaced employees whilst ensuring business deliverables and expectations are met. You will craft a delicate and informative experience for participants ensuring their first experience with our team is exceptional. Our team's mission is to assist each, and every individual's needs as they begin to plan their next steps in their career transition journey, ensuring a seamless, authentic and professional experience from beginning to end.Accountabilities

• Conduct outbound outreaches via phone and email to participants
• Provide excellent customer service through aligning the participants needs with the appropriate support
• Support the broader team to achieve and exceed engagement goals
• Manage personal outreach queue to ensure timely calls and activations, proactively following up when required
• Assist and troubleshoot queries from internal and external stakeholders regarding technology, system improvements and meeting requests
• Provide insight and recommendation in to internal resources to enable delivery guidelines being met
• Support the National Delivery Manager with project tasks

To be considered for this role you will have the following

• Excellent verbal and written communication skills
• Proactive and forward thinking attitude
• Strong time management and problem solving skills
• Well developed phone skills - relatable and authentic approach
• Good interviewing, probing and listening skills to understand participants goals
• Ability to work independently within a trusted environment

What you will get in return

• Overseas work away program - allowing you to take up to 8 weeks work/ leave time in a different country
• Flexible working options
• An extra days leave for each year of service up to 5 years
• A day off on your birthday
• Volunteer leave
• Access to the share purchase scheme - Randstad contributes 100% of what you put in!
• Discounted gym memberships and Bupa Healthcare
• Free access to Randstad's health and wellbeing programs - Yoga, Pilates, Meditation classes etc

Next stepsIf you are ready to apply for this opportunity as an Outreach Specialist, please select "Apply Now".Have a question before applying? Please contact our Senior Talent Partner Triin Thompson on triin.thompson@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.