AddressWHY join Schindler?
At Schindler, we are all about our culture! We focus on supporting our employees to meet their full potential through careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.
About the role:
We have an exciting opportunity for Connectivity / Communications Support Specialist to join our national Technical Operations Centre based in our Head Office at Mascot. The main function of this role is to ensure the effective and efficient operation of our digital products portfolio and associated Remote Monitoring services.
This is an amazing opportunity to be responsible for ensuring seamless connectivity for all connected units in the field. You will play a crucial role in building broad relationships and partnering with stakeholders to solve problems with tangible outcomes measured and to facilitate training for all Schindler technicians to be able to handle issues and full rectification of non-communicating devices and to maintain all communication channels. In this role, you will work closely with the Operation and Quality Expert and reporting to a highly experienced and supporting Technical Operations Manager.
What’s in it for you:
- Up to $85,000 + 11.5 % Super (depending on experience)
- 5% Bonus
- Onsite parking (Mascot Location)
- Potential for real growth both personally and professionally
- Opportunity to access educational support, access to staff discount scheme, and social activities
- You will even get a day off for your birthday!
- Progression opportunities and a clear career path
- Birthday off!
- Free courtesy bus operating between Mascot railway station and our Office
- Free onsite Gym
Key Accountabilities:
- Ensuring 100% connectivity of all connected units in the field
- Review, analyse and make recommendations on process improvements
- Monitor incomplete & wrongly commissioned devices
- Manage deactivation of SIM (OEM mode) for lost contact
- Testing and faults rectification
- Resolve or escalate user problems to second-level support
- Create and manage training documents for Australia.
What we are looking for:
- Experience in process & procedures
- IT Network and Telecommunication experience
- ACMA Licence (optional)
- Technical Proficiency
- Effective PC & Microsoft Suite Skills
- Strategic thinker with strong interpersonal skills
- Strong attention to detail and ability to multitask multiple priorities
About Schindler:
Schindler Lifts Australia is part of the Schindler Group, one of the top elevator companies in the world, spanning 100 countries with more than 64,000 employees worldwide. We are one of the largest suppliers of new elevators, escalators and moving walkways in Australia today, employing over 1,200 employees who design install, service and modernise urban transport systems for almost every building type. At Schindler, we differentiate ourselves with our modern technology and innovative people.
HOW to apply:
We are constantly looking for passionate and enthusiastic people with the energy and drive to build relationships and networks. At Schindler you will find a highly motivated and engaged working environment that lets you grow as an individual and allows you to plan your career.
If you are seeking an opportunity to join aGlobal Industry Leader and believe that you possess the required skills and qualifications to succeed in this role, click on the "APPLY" button
If you are an existing Schindler employee, please ensure you have discussed your application with your line manager prior to applying.
We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply. Please note we do not accept applications from recruitment agents for any position, this includes those that are submitted directly to the company or where the recruiter has contacted a manager.
