Address
Form of work About Us Our client a Japanese multinational electronics company, is known for its range of Communication products with their durability, reliability, and advanced features, providing wireless communications products and systems for public safety, commercial, and government customers. They are currently looking for a Technical Support Specialist to join their Sydney office. About the role: Troubleshoot technical issues and repair faults in radio configurations. Identify solutions for configuration, hardware, and software problems. Communicate with dealers and sometimes customers directly. Provide timely and accurate customer feedback. Maintain knowledge of new products, field changes, and advisories. Support the roll-out of new software releases. Document technical activities and maintain system expertise. Manage multiple cases simultaneously. Complete special assignments and projects as directed. Establish and maintain effective communications. Act as initial contact for dealers, handling complaints as appropriate. Exercise sound judgment and escalate issues as needed. Function as a team member within the Technical Support Department. Support, diagnose, program, and…
Click here to view more detail / apply for Technical Support Specialist (Radio Communication products)
