Address
Form of workAbout Us
Our client a Japanese multinational electronics company, is known for its range of Communication products with their durability, reliability, and advanced features, providing wireless communications products and systems for public safety, commercial, and government customers. They are currently looking for a Technical Support Specialist to join their Sydney office.
About the role:
- Troubleshoot technical issues and repair faults in radio configurations.
- Identify solutions for configuration, hardware, and software problems.
- Communicate with dealers and sometimes customers directly.
- Provide timely and accurate customer feedback.
- Maintain knowledge of new products, field changes, and advisories.
- Support the roll-out of new software releases.
- Document technical activities and maintain system expertise.
- Manage multiple cases simultaneously.
- Complete special assignments and projects as directed.
- Establish and maintain effective communications.
- Act as initial contact for dealers, handling complaints as appropriate.
- Exercise sound judgment and escalate issues as needed.
- Function as a team member within the Technical Support Department.
- Support, diagnose, program, and configure two-way radio systems.
- Resolve system issues remotely and capture data for engineering.
- Set up and utilize testing equipment for device and system tests.
- Verify warranties with dealers and manage replacements and repairs.
Skills and Experience:
- Certificate III or higher in Electronics and Communications Engineering or equivalent trade certificate(s)
- Minimum 8 years of technical experience in electronics or related field
- Strong technical knowledge of:
- Analogue, P25, and DMR radio technologies
- Understanding of Radio spectrum and ACMA regulatory landscape
- Network-based radio link systems
- High level of understanding of Wireless and IP networking
- Experience in successfully managing in-field customer problem resolutions of radio system equipment
HOW TO APPLY
You must have the right to live and work in Australia to apply for this role. Click "APPLY NOW" to register for this role or contact San Wong at ********@persolkelly.com.au and quote reference - 210230327 for any enquiries. Please note that due to the high volume of applicants, only shortlisted candidates will be contacted
You will be provided with a supportive environment and infrastructure to allow you to thrive, yet the flexibility to allow you to make your mark in the firm. You will also be rewarded with a competitive salary dependent upon experience and on- going commitment to professional development and advancement. Only applicants shortlisted for an interview will be contacted.
Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.
