AddressAbout Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,300 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why choose Uniting AgeWell?
- Salary packaging benefit up to $15,900 + $2,650 annually
- Annual Leave loading
- Career pathways, education and training opportunities
- Comprehensive Employee Assistance Program available 24/7 for our staff
- Enhanced Parental Leave options
- Not for profit, values-based organisation
About the role:
Based out of our new Home Care & Community Hub in Burwood, we have two dynamic Community Care Organiser positions available working a Monday to Friday, 9am to 5pm roster.
As a Community Care Organiser, you will be a key contact for clients, with an active role in managing the intake of clients to AgeWell services. Working within a dedicated customer service team, you will act as the first contact person for clients requiring referral to Allied Health, Social Connection and Home Maintenance and modifications service supports.
In this role, you will:
- Act as a key contact person for clients requiring service coordination
- Ensure that client finance information is managed timely and accurately
- Ensure that the administrative requirements of the program are maintained in accordance with Departmental and organisational requirements
- Effectively manage client complaints and concerns
About you:
You're passionate about making a difference in the lives of older Australians and can contribute to a supportive and dynamic team environment. You possess strong administration and customer service skills, with an attention to detail. If this sounds like you, then we invite you to apply!
you will also have:
- Experience in effective communication and maintaining professional relationships with diverse populations
- Proficiency in administration, client management, and database systems.
- Knowledge of Consumer Directed Care principles and practice
- Ability to maintain client confidentiality and information privacy
- Relevant qualifications and certifications, including a valid driver's license
- Great customer service skills which are friendly and professional and are known for your caring and compassionate nature
- Experience within the aged care sector
- Thrive in a team and also appreciate the one to one interactions
- Committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essentials for working in Aged Care:
- A current Working With Children card
- Current and ongoing flu and COVID-19 Vaccinations
- Australian working rights
- Ability to pass a national police clearance
To make a positive difference in your community – apply now!
For more information please contact the Recruitment Team at ***********@unitingagewell.org
Only shortlisted candidates will be contacted. We look forward to hearing from you!
