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Form of workWork anywhere in Australia for the leading heart health charity.
Support the delivery of our Community Fundraising Strategy to make a difference to the heart health of all people living in Australia.
The role
In this role you lead a team and develop relationship techniques that deliver superior customer experience for fundraisers to uplift results across the Community Fundraising portfolio.
Responsibilities
- Lead in accordance with the Heart Foundation's values and consistently role model the agreed organisational behaviours including a commitment to community and volunteer engagement and diversity and inclusion principles.
- Implement relationship fundraising activities for acquisition, retention, and upgrade of Community Fundraising supporters to meet agreed program goals.
- Develop and implement relationship fundraiser communications framework that enhances results of fundraisers through effective relationships with new and existing fundraisers.
- Implement and contribute to activities for all Community Fundraising programs as required to drive fundraising results.
- Recruit, manage and coordinate local volunteers to support Community Fundraising programs as required.
- Effective collaboration with internal teams such as Supporter Services, Marketing, Digital and Health to ensure that Community Fundraising program targets can be achieved.
- Manage a team of Community Fundraising Coordinators setting goals and supervising the allocation of team tasks to ensure fundraising income objectives are achieved. Identify team capacity issues, process innovation, training requirements and encourage shared workloads.
- Review and undertake all related compliance for Community Fundraising programs and keep across industry trends, best practice, and opportunities.
- Undertake other duties or responsibilities, as directed, within the scope of this role and consistent with skills, qualifications, and experience, as may be required from time to time.
About us
The Heart Foundation is Australia's leading heart health charity, committed to helping Australians lead healthier lifestyles and encouraging those most at risk to take better care of their heart health. Our Strategy is focused on our life saving work in Research, Support & Care and Risk Reduction, to reduce heart disease and improve quality of life of all people in Australia.
About you
To be successful in this role you will have:
- Demonstration relationship management experience, with proven success with income generation across the Community Fundraising space.
- Confidence to manage relationships with internal and external partners and fundraisers.
- Experience in segmenting customer/donor lists and prioritising contact.
- An ability to relate sensitively to people of all ages.
- Demonstrated time management and organisational skills.
- Clear written and excellent verbal communication skills.
- Strong administrative and organisational skills.
- Proven communication, collaboration, and negotiation skills.
- Demonstrated ability to work productively both autonomously and as a member of a team.
- Excellent written, verbal & communication skills.
- Intermediate Microsoft Word; Intermediate Microsoft Excel; Intermediate Outlook, Intermediate PowerPoint.
- Raisers Edge/NXT, or similar Customer Relationship Management database experience.
Benefits
Our team believe in our purpose, they are proud to work at the Heart Foundation and have the opportunity to make a difference every day through challenging and meaningful work. We promote active living and support our employees to have a healthy work life balance.
- Generous Salary Packaging
- A positive and supportive culture
- Additional day of leave at Christmas
- Programs and initiatives that focus on your wellbeing at work
To apply
To apply, please submit a CV and covering letter via the careers page on our Heart Foundation website addressing the essential requirements. Please refer to the position description available on our website for further information about the role.
The Heart Foundation is committed to creating a safe and inclusive work environment for all. We strive to represent the communities we serve and recognise the skills, knowledge and experience a diverse team brings to our organisation. We strongly encourage applications from Aboriginal and/or Torres Strait Islander Peoples and other diverse groups.
The Heart Foundation has a Covid-19 vaccination policy requiring all staff and volunteers to be fully vaccinated or hold a valid medical exemption. The Heart Foundation may request vaccination or exemption evidence in the pre-employment stage.
Please note that any offer of employment will be subject to pre-employment checks which must be completed prior to commencement. This may include a national criminal history check, working with children check and other background checks relevant to the specific role.
Applications close: 1 March 2024. We may commence shortlisting candidates prior to the closure of this role, so please don't delay submitting your application.
