Address
Form of work
SalaryCommunity Housing Central Australia (CHCA) is an Aboriginal controlled not-for-profit, registered community-housing provider in Alice Springs.
Since 2009 CHCA has developed a ‘Community Housing portfolio’ through a range of property development activities and leasing and management partnerships. Today we manage over 200 homes as a mix of affordable, seniors and supported housing allocated to people on medium to very low incomes. CHCA is committed to growing this portfolio of housing to support vulnerable people find secure housing. Community Housing Officers (CHO's) have an important role acting as the ‘face of CHCA’ by providing direct housing management services to urban housing residents as part of the Community Housing Team.
The aim of the CHO is to support tenants to sustain their tenancy by complying with their core responsibilities under the Residential Tenancies Act (RTA), whilst ensuring CHCA fulfils its obligations as a landlord.
The key duties for the position include:
Tenancy Management
- Monitoring rent and other debts
- Undertaking periodic rent and income reviews
- Undertaking home inspections
- Process maintenance requests
- Making referrals to other services
- Tenancy compliance action
- Tenancy engagement and education
- Processing housing applications
- Vacancy Management
- Establishing new tenancies
Relationship Management
- Working internally - actively participate, contribute to and support other members of CHCA, participate in CHCA staff engagements and meetings
- Working with tenants – provide culturally safe and meaningful advice and support tenants in understanding their responsibilities under the RTA Work with external stakeholders –work collaboratively with support services to assist with sustaining the tenancy (e.g. Tenancy Support Providers), work with CHCA contractors to ensure good services are being provided for repairs and maintenance
