AddressGreat that you're thinking about a career with BSI!
Job Title: Community Manager
Location: Chiswick, Greater London
About the role
A community of practice is an online environment that enables industry stakeholders to engage on key industry challenges, and priorities and develop ideas around solutions.
It creates a trusted environment for this engagement to flourish.
To enable engagement and participation to take place, the community will provide content to spark debate and bring new ideas. It includes both the digital platform and resources to encourage engagement.
A typical community has several dedicated forum areas, spaces for standards development and updates, resources, calendars, and other features as needed, all creating the ability to undertake structured engagement.
BSI has successfully deployed these communities for several high-profile projects and is now looking to build a further dedicated capability to continue the current growth of the service offer.
Responsibilities:
- Responsible for each allocated community through working with internal BSI team members and client representative
- Engage with clients and other key stakeholders to understand current and future strategies and approaches for individual communities.
- Develop and maintain a pilot MVP community setup based on an existing third-party platform that can be deployed quickly and efficiently where there is a need identified to showcase community capability to obtain further funding for a full community offer.
- Develop and keep an updated activity plan for each community fully interlinked with the content plan and offline activity.
- Develop and make available training collateral for new and existing members of the communities.
- Manage the ongoing onboarding program for new members including periodic review of the process.
- Undertake ongoing scanning of community activity to identify trends, new areas of interest, and significant discussions and feed this back into the overall plan and set up and facilitate structured online discussions in line with the overall program plan including coaching of subject matter experts in the use of live online discussions.
- Work with the Content Manager to develop and tactically utilise relevant content such as short social media-style posts that will nudge discussions within the community
To be successful in the role, you will have:
- Experience of managing online business-to-business communities ideally within emerging sectors and industries
- Developing, planning, and implementing online facilitation events
- Gaining an understanding of client and industry requirements for communities and translating them into a specification.
- Working and managing relationships with online portal /community providers and technical consultants,
- Understanding how content can be used to create and facilitate online discussions
- Budget management including both resources and expenses.
- Operating in an agile style being adaptable to changes within the community and industry
- Online facilitation skills to enable solutions to be developed from industry challenges
- Operating in an agile style being adaptable to changes within each community
- Proactive and results-orientated with great project management skills and the ability to balance multiple projects and spontaneous marketing opportunities that may arise
- Excellent communication skills across all levels (both verbal and written), and confident in copywriting, editing, and crafting content
- Great stakeholder management skills across all levels
What we offer!
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training, and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Do you believe the world deserves excellence?
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance, and regulatory services we bring solid and broad knowledge to every company.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now, and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.
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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
