AddressAbout St John Ambulance Queensland
One of the world's most iconic charitable humanitarian organisations, St John Ambulance is committed to enhancing the lives of Queenslanders and building a safe and resilient community.
For 140 years, St John Ambulance has been at the forefront of providing urgent health and medical support during times of crisis, empowering individuals with life-saving skills, and offering vital companionship to those in need.
St John Ambulance is Australia's leading provider of First Aid education and products, providing individuals and businesses with the skills, knowledge, confidence and equipment to save a life.
About the Role
The role of Community Program Team Leader is responsible for the facilitating of the three programs that make up this team (Social Trips, ACVVS, SSI Phone Calls) and the managing and development of the coordinators that work within these programs.
You will be responsible for the growth and maintenance of each program in line with the reporting requirements of each grant/funding stream.
Role Responsibilities
- Lead and support community volunteer and program coordinators.
- Offer assistance to volunteers through effective communication and engagement.
- Provide regular feedback to team members and manage conflicts.
- Maintain positive relationships with internal and external stakeholders.
- Manage funding outputs and KPIs, ensuring accountability.
- Collaborate with management to plan future service needs.
- Engage with peak body agencies for guidance on volunteer activities.
- Develop growth-oriented strategies for the Community Development (CD) team.
- Maintain client and volunteer records and databases.
- Oversee volunteer recruitment and selection.
- Complete reporting for grant monitoring bodies.
- Seek and participate in PD activities.
- Maintain a record of PD and professional association membership.
- Actively participate in 1:1 meetings.
- Ensure compliance with workplace health and safety.
- Promote a culture of safety and respect.
- Report accidents and incidents, participate in emergency procedures.
- Communicate respectfully with all individuals.
- Foster effective team collaboration and inclusivity.
- Maintain regular communication with the team and stakeholders.
- Undertake reasonable travel for work purposes as required.
About you
- Formal qualifications / education / training in Management, Business, Community Services or Health Care.
- Knowledge of volunteer-based programs and volunteer standards and best practices
- Able to effectively and creatively deal with customer feedback and complaints resolution.
- Ability to think strategically and analytically.
- Exceptional problem-solving skills
- Strong organisational skills, attention to detail and bias to action
- Demonstrated ability to communicate with sensitivity, diplomacy and patience as well as capacity to maintain good relationships with internal and external stakeholders
- Strong written communication skills, including ability to research, analyse and report on data, finance, and develop program policy and instructions, and grant applications.
- High level computer skills, database administration/management, MS Office knowledge and commitment to high quality administration system performance and reporting.
- Availability to travel and have flexibility to work outside normal business hours as regularly required.
- Hold a current Provide First Aid and CPR certificate (or ability to obtain one)
- NDIS Worker Screening check (current or ability to obtain one)
- Open Class Code C driving licence, plus excellent driving record Satisfactory
- Criminal History Check (current or ability to obtain one)
- Working knowledge of Work Health and Safety legislation and relevant codes of practice (including First Aid).
Benefits
- Permanent full-time position
- An attractive remuneration package plus employer superannuation.
- Charity and Not-for-Profit sector tax benefits via salary packaging.
- This role will be based at Nundah and is an integral part of a busy and dynamic office.
Applications
The role is a Full-Time position, Monday to Friday based at our Nundah office.
Salary includes a competitive rate, not-for-profit salary packing benefits, leave entitlements, superannuation and ongoing professional development.
If you are interested in applying for this exciting role, apply to this Seek ad with your Cover letter and your Resume. We can only accept applications received via Seek.
We strongly encourage Aboriginal and Torres Strait Islander individuals to apply for this job. Additionally, we welcome applications from individuals with disabilities, those who have experienced long-term unemployment, disengaged youth, individuals in transitional career phases, single parents, and individuals from non-English speaking backgrounds.
