AddressWho are we?
Multicultural Communities Council Gold Coast is the peak regional organisation for multiculturalism, providing key services to seniors, migrants, refugees and new international arrivals. We serve the needs of multicultural residents across the Gold Coast Community.
We are well-known and regarded for our role in helping people from culturally and linguistically diverse backgrounds connect with the local community and having equal access to health and wellbeing services.
About the role:
This position will be responsible for the direct supervision of the Settlement Team and the HSP & SET programs under the Community Program team, ensuring contractual obligations under the relevant funding programs are achieved. The Settlement Team Leader will also provide continuous leadership and mentoring to the Case Workers and Language Support Workers, providing support and guidance for complex cases and actively promoting the programs available to both internal and external stakeholders.
What you will do:
- Lead, mentor and develop the HSP & SETS team members, including Case Workers and Language Support Workers to ensure contractual requirements are achieved.
- Develop and maintain collaborative partnerships with key stakeholders to improve referral pathways to Community Development activities.
- Work collaboratively to achieve results for clients through networking, mapping the service system and maintaining partnerships.
- Motivate and facilitate cohesive and effective teamwork amongst the teams.
- Develop and monitor KPI's for the team based on specific programs and work plans.
- Support team members to implement best practice through regular individual meetings and professional development opportunities.
- Support the development, implementation and monitoring of systems, program reviews, and service improvement.
About you:
The successful candidate will have:
- Minimum 3 years' equivalent experience and/or tertiary qualifications in Human Services, Social Work or relevant discipline.
- Demonstrated management experience with understanding of not-for-profit organisation processes and relevant government policies and programs.
- Excellent leadership and people management skills, with the ability to effectively coach, mentor and motivate multi-disciplinary teams.
- Highly developed interpersonal and communication skills, with the ability to manage complex and sometimes conflicting situations.
- Current driver's license and and Working with Children (Blue Card).
- National Police Clearance (or ability to obtain one).
Why work with us?
- Flexibility: Hybrid work opportunities available.
- Salary packaging: Pay less tax and have more money to spend by using some of your pre-tax earnings to pay for everyday expenses (groceries, rent, mortgage, etc.).
- Training & Development: Take advantage of regular opportunities for training to develop your skills and experience.
- Career progression: Get help with your career development goals. We support you along the journey and can help you with further qualifications.
- Diversity & Inclusion: Work with an incredibly culturally diverse team; 65% of our team members were born outside of Australia and collectively we speak over 40 different languages.
- Strong Values: Take pride in working for a multicultural organisation that values Unity, Compassion, Integrity, Respect and Joie de Vivre (Joy of Life).
- Free Uniforms: Choose from a range of options to suit your preference.
If this sounds like you and you're interested in joining our team, please click the 'Apply Now' button below and upload your Resume along with a Cover Letter that tells us why you would love to work with us! Applications will close on Friday 7th June 2024.
