Company

ClasspopSee more

addressAddressPerth, WA
CategoryEnergy

Job description

Community Team Lead (Perth, Australia - Remote Role Possible)

Community Team Lead (Perth, Australia - Remote Role Possible)

Classpop! is the top-rated marketplace for fun, social experiences in the U.S. and Canada. Guests choose Classpop! for booking events such as birthday parties, team building activities, date nights and more, with class offerings ranging from dance classes to cooking classes to floral arranging classes and other creative experiences. 

Consumers and companies alike use Classpop! to discover new ways to connect through cooking classes, paint and sips, mixology, pottery classes, and other unforgettable classes. In addition to providing customers access to world-class top instructors and content, we also provide a great source of income to our partners that includes chefs, artists, business owners and venues. 

Serving both customers and our partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best classes and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the Role:

We are looking for a full-time  Community Team Lead  with strong experience in leading communities and partners. This is an important role within our operations team with many growth opportunities.

Responsibilities Include:

  • Lead and assist our community partners. 
  • Give all necessary direction to customer service to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
  • Set KPIs for categories and track KPIs and provide feedback to team members whenever necessary.
  • Monitor dates, bookings and availability of partners. 
  • Identify system and workflow improvements to enhance partner efficiency
  • Understand Classpop's services and provide solutions to partner inquiries relating to our platform in a timely manner
  • Provide support to partners and respond to inquiries through multiple channels including phone, chat and email, in line with company standards for communication
  • Assist our community of hosts with any questions or requests pertaining to our platform, upcoming experiences, tools and communication
  • Minimum of 4 years of experience managing community partners
  • Ability to perform data driven analysis in Excel with minimal guidance
  • Proficient in setting and maintaining KPIs
  • Professional with excellent verbal and written communication skills
  • Positive attitude and a willingness to learn and grow in the position
  • Ability to be resourceful and responsive
  • Ability to work efficiently and distraction free in a home office environment
  • Proficient in Google Suite and Excel
  • Experience working with a CRM
  • Detail oriented

Hours :  8 hours/day and at least 6 hours within the 8am to 6pm time window (any time zone in the US)

What We Offer:

  • Work anywhere in the world (we are 100% remote team)
  • Great work environment with a strong and friendly team of co-workers

Location:  Perth, Australia, or anywhere in the world. This is a fully Remote Role and qualified candidates from anywhere in the world can apply for this role.

If this sounds like you, then Classpop! just might be the right place for you! Welcome home!

AS SEEN IN

Stay Inspired!

Join our email list for exclusive deals, local events and fun inspiration for living a more creative life.

#J-18808-Ljbffr
Refer code: 2267592. Classpop - The previous day - 2024-05-23 23:25

Classpop

Perth, WA
Jobs feed

EL2 Director Contract Management

National Disability Insurance Agency

Hobart, TAS

Assistant Director (724562 and 723746)

Department Of Treasury & Finance Tas

South Hobart, TAS

Performance Associate Director

Groupm Communications Pty Ltd

North Sydney, NSW

Finance Director - Enterprise Transformation

Westpac Bank

Sydney, NSW

Executive Director, Communications

Transport For Nsw

Sydney, NSW

Executive Director, Workplaces

Transport For Nsw

Macquarie Park, NSW

Executive Director, Communications

Transport For Nsw

Sydney, NSW

Senior Associate Director/Team Lead - Civil Consultancy

The Constructive Collective

Parramatta, NSW

Service Manager Western Victoria and Tasmania

Wellways

Hobart, TAS

Share jobs with friends

Related jobs

Community Team Lead (Perth, Australia - Remote Role Possible)

Customer Advocate - Team Lead

Page Group Australia

Subiaco, WA

just now - seen

Regional Team Lead

Mediserve Nursing Agency

Perth, WA

3 days ago - seen

Technical Account Manager Team Lead - Global

Canva

Perth, WA

3 days ago - seen

Customer Advocate - Team Lead

Michael Page

Subiaco, WA

3 days ago - seen

Dental 2IC / Receptionist / Team Lead

My Implant Dentist

Mindarie, WA

a week ago - seen

Team Lead - Junior Medical Officer

East Metropolitan Health Service

Perth, WA

a week ago - seen

Shift Team Lead

Mauri

Hope Valley, WA

a week ago - seen

Senior recruiter team lead

Civmec

Henderson, WA

a week ago - seen

Team Lead - Senior Medical Practitioners

East Metropolitan Health Service

Perth, WA

2 weeks ago - seen

Software team lead

Hydra Search

Perth, WA

2 weeks ago - seen

Development Team Lead

Avani Solutions

Perth, WA

2 weeks ago - seen

Service Desk Team Lead

First Focus It

Perth, WA

2 weeks ago - seen

Payroll Team Lead

Hays Recruitment

Perth, WA

2 weeks ago - seen

Project Team Lead

Inspired It Pty Ltd

Osborne Park, WA

4 weeks ago - seen

Project Team Lead

Inspired It

Osborne Park, WA

4 weeks ago - seen

Allied Health Team Lead

Framework Search And Select Health

Perth, WA

4 weeks ago - seen

Customer Service Team Lead

Aveling

Jandakot, WA

4 weeks ago - seen

Sales Team Lead

Ray White Network

Port Hedland, WA

4 weeks ago - seen