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SalaryJoin Our Team: Complaints Officer Role at Ad Standards
Ad Standards is Australia’s advertising regulator. We give a voice to community concerns about the content of ads and promote responsible advertising.
We’re looking for a Complaints Officer to join our busy (but fun) team. Reporting to the Case Manager, the Complaints Officer will help us respond to enquiries and complaints.
Key duties:
- responding to enquiries and complaints from the public, advertisers, and stakeholders via telephone and email;
- assessing and processing complaints, using our case management system (CMS);
- preparing papers, case reports and correspondence using standard templates and drafting further correspondence on complex cases; and
- providing secretariat services and training to the Ad Standards Community Panel (occasional interstate travel is required).
We’re looking for someone who:
- possesses excellent written and verbal communication skills;
- is experienced in learning and applying standards, policies, and guidelines;
- demonstrates strong analytical and organisational skills and attention to detail;
- enjoys working in a small team and engaging with people from diverse backgrounds;
- is proficient in Microsoft Office, and experienced in using databases and IT systems; and
- is looking to grow and develop their skills.
We value diverse experiences and perspectives. If you're excited about this role but your experience doesn't align perfectly with everything we have listed, we'd still love to hear from you. You might be just the person we're looking for!
What Ad Standards offers:
- work in a dynamic environment with a supportive team
- modern workplace close to the CBD
- access to training and professional development activities
- hybrid work arrangement (2 days per week WFH)
Apply Now
Visit our website at adstandards.com.au/about/work-with-us/ for the full Duty Statement.
To apply, please submit a CV and cover letter (no more than 2 pages) via Seek, highlighting your fit for the role. Please note that applications without cover letters will not be accepted.
For further information about this opportunity, contact Sandy Rose at administration@adstandards.com.au
Ad Standards is committed to diversity and inclusion. We welcome applications from people of all backgrounds, including those with disabilities and Aboriginal and Torres Strait Islander peoples. Please specify any communication preferences or adjustments needed for the interview process in your application.
