AddressAre you ready to make a meaningful impact in the lives of individuals with disabilities?
HOBAN Recruitment is seeking a dedicated APS5 Level Complaints Officer to join our client's team in DEAKIN ACT.
If you're passionate about resolving complaints and providing exceptional support, apply now!
About the Role:
- Undertake moderately complex to complex work under limited supervision.
- Utilise legislation, policies, procedures, and precedents to guide your activities.
- Conduct technical research, policy analysis, and tasks to contribute to our client's objectives.
- Communicate with internal and external stakeholders to resolve enquiries effectively.
Responsibilities:
- Manage complaints and participant incidents, including assessment, recording, and resolution.
- Handle escalated complaints, ensuring adherence to strict deadlines.
- Produce high-quality written correspondence for various audiences, including formal responses for the Minister.
- Coordinate correspondence, briefing, and reporting functions for the Complaints Team.
- Support the team in resolving day-to-day operational issues and achieving strategic objectives.
Benefits:
- Competitive pay rate of $55.24 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
- 11% superannuation to secure your future and support your retirement planning.
- ASAP start date, allowing you to embark on this exciting opportunity without delay.
- Up to an Initial 12-month assignment with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects.
- Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
- Contribute to meaningful outcomes for people with disabilities.
About You:
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to work effectively under limited supervision
- Experience in complaints management or related fields is advantageous
- Passion for making a positive difference in the community
Please note you do need to be an AUSTRALIAN CITIZEN for these Federal Government roles.
Positions close for submissions at COB on TUESDAY 14th May 2024.
At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.
