AddressAbout the role
Here is a great opportunity to join the dynamic Complaints team (also known as the Customer Recovery Team or CRU) The Complaints team are the group that ensure our customers get the timely, fair and reasonable resolutions they deserve. Reporting to the Leader Customer Care, this is a great opportunity to join the leadership team on a permanent basis.
As the Recovery Complaints Leader, you'll enjoy a high-profile and influential role that can make a real difference to Energy Australia’s success. This role will provide you with both strategic and tactical responsibilities and it will allow you to engage across a broad range of stakeholders including customers, employees and 3rd party vendors. The Operations Leader leads an investigations team working to resolve complaints using a range of methods, including conciliation, investigation and written assessment. The Investigations Team Manager is responsible for day-to-day operational management and leadership, ensuring the development of an agile, engaged, and high-performing team.
About You
To be successful in this role you are an exceptional leader with an outstanding track record in service delivery, change and risk management. As a customer centric leader with a continuous improvement mindset, you can demonstrate strong business acumen, analytical and problem solving skills. Ideally you will have earned this experience in a highly regulated industry where you've developed a deep knowledge in complaints and customers. Most importantly will be your stakeholder management and commercial skills which enable you to engage and influence a broad range of senior leaders across the business.
How to Apply
If you’re ready to continue your EA career by ‘doing - not just dreaming’ towards a sustainable, reliable, and affordable energy future for all, click the 'Apply’ button by Friday 12 July or please contact Chitra Brindavanam - Recovery Complaints Leader or Vanessa Hofman – TA Lead
