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Form of workThe Senior Complaints and Operations Officer is a delegate of the Health Ombudsman with responsibility for making decisions under the Health Ombudsman Act 2013 on whether complaints and other matters received by the Office of the Health Ombudsman (OHO) are in jurisdiction and what action-if any-should be taken to deal with them.
The role has a particular focus on administrative decision-making and risk identify cation and management.
The Senior Complaints and Operations Officer will make decisions, in consultation with internal and external stakeholders.
The role will be responsible for supporting, mentoring, and coaching team members and has additional quality assurance accountabilities to support the Principal Complaints Officer and the Director, Triage and Assessment.
The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
- Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
- Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
- Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
- All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.
***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***
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