Compliance Officer - Customer & Payments

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have two permanent, full time opportunities for two Compliance Officers to join our Customer & Payments team. These role will complete compliance and reporting obligation within the Customer & Payments division, which include contact centre, branches and operations team.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Support frameworks for policy and audit processes to meet the requirements of relevant regulators
• Perform audits, reporting and support continuous improvement in systems and process
• Assist in assessing compliance incidents and engaging with relevant departments to ensure incidents are appropriately remediated and the risk of future non-compliance is reduced or avoided
• Delivering on required compliance needs in a timely manner
• Liaise with internal and external stakeholders to achieve successful outcomes
• Investigate and remediate datasets across various systems
• Perform day-to-day operations of compliance team activities
• Review and update current policies and procedures as required
• Deliver on compliance requirements as set by regulators
• Undertake other duties within scope of role as defined from time to time.

What you will bring

• Ability to extract and work with raw data to identify trends, prepare reports and recommendations
• Ability to effectively set priorities and meet deadlines
• Critical thinking and problem solving skills
• Ability to work effectively in a team environment
• Intermediate skills in Microsoft Excel and CRM Systems
• Ability to design and utilize formalized frameworks to document new processes
• Excellent communication skills
• Willingness to challenge existing processes and implement solutions within short timeframes
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.