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Form of workAbout the business
Melbourne Facilities Management offers professional building management services, business outsourcing services and a complete facilities management solution to Owners Corporations, Property Owners, Property Managers, Investors and Tenants. Services offered by MFM range from management of essential services, planned maintenance, corrective maintenance, minor works, mechanical and electrical, test and inspection services, Concierge and general building maintenance.
What this opportunity involves:
Melbourne Facilities Management are seeking an enthusiastic individual looking to join our team in the position of Concierge/Reception.
Are you friendly, customer-oriented, and passionate about providing exceptional experiences? We have an exciting opportunity for a Concierge at 1 Queens Road in Melbourne.
As a Concierge, you will be the face of the building, responsible for providing a warm and friendly welcome to all building occupants, visitors and contractors. Your primary goal will be to leave a lasting impression by delivering exceptional customer service and meetings clienteles needs promptly and efficiently.
An overview of the role:
- Provide a warm and friendly welcome, ensuring all customers and visitors feel valued and attended to.
- Offer assistance and guidance according to customer requests.
- Handle inquiries received by telephone or email with enthusiasm and professionalism.
- Monitor and report any maintenance issues to the appropriate channels.
- Coordinate visits from service providers, tradespeople and couriers.
- Support to internal departments across MFM sites as required.
Skills and experience we’re looking for:
- Highly developed interpersonal skills; including an exceptional client focus and capacity to manage relationships with tact and diplomacy.
- Excellent written and verbal communication.
- Outstanding time management skills; including the ability to work accurately, with a high attention to detail while maintaining a positive and proactive approach.
- Proficient in Microsoft Office package.
- A high degree of flexibility and willingness to learn and grow.
- Immaculate presentation with strong attention to the finer details.
- Responsible, reliable and professional attitude.
