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Form of workWho we are:
Rylands prides itself on being much more than just a retirement village. Simply put, we have all bases covered when it comes to lifestyle and comfort, offering 5-star amenities, including a fully serviced restaurant and cafe, plus community engagement from both residents and staff create an atmosphere unlike any other.
The Role:
The Concierge / Reception / Sleepover role is offered on a permanent part-time basis.
Our Concierge is the go-to person for our residents and is therefore a vital part in the smooth operation of our village. Reporting to the Village Manager, the role is tasked in undertaking a variety of duties and responsibilities including:
- Provide a high level of customer service to our residents with their general enquiries
- Welcoming all other customers to our communities in person or on the phone
- Maintain the reception, lounge and café to have impeccable presentation
- Attend to co-ordinating emergency services in emergency situations
- General office administration work as required and directed by the Manager
- Maintain resident requests for table bookings within our Restaurants, including coordinating numbers and payment for social events and functions
- Assist in providing support to our restaurant in service, and within our café and bar when required
- Work in a team environment with other staff
- Maintain safe work practices
Candidates must be flexible in covering a variety of shifts stated below per fortnight, including a minimum of two evening “Sleepover” shifts per week:
Monday-Friday- Day shifts - Start time 9am; Finish time 5pm
- Evening shifts - Start time 5pm to Finish time 9am (next day) (Note: Sleepover shift (non-contact) commences from 9pm to 7am).
- Morning shifts - Start time 7am; Finish time 12 noon
- Afternoon shifts - Start time 12 noon; Finish time 5pm
- Evening shifts - Start time 5pm to 12 noon (next day); (Note: Sleepover shift (non-contact) commences from 9pm to 7am)
Note: Sleepover shifts require you to sleep overnight within our Village Sleep room to respond to resident emergencies when required.
Your application should demonstrate:
- At least 3 years experience in a similar role or environment.
- Excellent verbal and written communication skills
- Current Senior First Aid Certificate (required)
- Current Police Clearance Certificate, valid less than 3 months (required)
- Experience with point-of-sale systems and intermediate knowledge of Excel and Word
- Barista knowledge highly regarded
- Responsible Service of Alcohol Certificate (required)
As this role requires you to engage with older people, candidates must be reliable, customer focused, have a friendly personality, be patient and have a calm demeanour.
Candidates must also acknowledge that the evening sleepover (non-contact) shifts are non negotiable with this role, including weekends and day work, with the occasional additional shift required to cover absences.
Whilst there are a number pre-requisites for this role, ultimately we are seeking candidates with a background gained in roles aligned to hospitality, hotel concierge, nursing, airline and perhaps the defence forces.
If you have the qualities as outlined above and are willing to work across all shifts as outlined above, please apply now with a covering letter and accompanying resume.
** Only those with permanent work right status and availability of more than 20 hours per week should apply. **
