Conference and Events Executive

About the business

A core division of Geocon, Iconic Hotels by Geocon specialises in hotel operations, management, training and strategy, as well as food and beverage outlet management and operations. Contributing 800+ hotel rooms to the accommodation market to date, over the next five years, Iconic Hotels by Geocon will deliver an additional room to the mid-scale, up-scale and luxury market. With a growing portfolio of trusted hotel brands and food and beverage offerings, Iconic Hotels by Geocon is changing the hospitality landscape in the ACT.

Want to know more about us? Check us out at – https://geocon.com.au/hotels/iconic-hotels/

We are currently seeking a Conference and Events Executive (Full-Time) to join the team.

About the Role

As a Conference and Events Executive, you will be responsible for all C&E related activities at both Abode Hotels and No.10 Restaurant & Bar.  You will be responsible for conference operations in the lead up to the event, during the event and after.  The position includes administration and communication tasks, operational and delivery elements and oversight of maintenance and compliance aspects. Your objective is to manage the operation of the revenue centre and assist in achieving financial goals, while maintaining a clean and safe workplace with exceptional client experiences.

What we need from you:

• Dynamic, vibrant, confident, friendly, and professional personality.
• Superior communication skills.
• Customer service skills and attention to detail.
• Strong organisational and time management skills.
• Computer skills, Office 365 suite (essential), Opera PMS (desirable) and Ivvy (desirable).
• Previous hotel experience, events, and F&B (desirable).
• High standard of personal presentation.
• Previous experience using a Property Management System, preferably Opera, is desirable.
• Strong local knowledge of Canberra and the surrounding regions is (highly desirable).
•  A current full Australian driver's licence (highly desirable).
• The flexibility to work various shifts on a rotating roster, including morning, evenings, weekends, and public holidays.
• You must also meet the legal requirements to work in Australia.

KEY DUTIES

• Client communication and administration including:
  • Responding to client enquiries in a timely manner
  • Confirming event needs meet and or exceed client expectations.
  • Generating BEO’s and invoices accordingly
  • Co-ordinating payments and reconciling 
• Seek client feedback and propose proactive resolutions.
• Be the face of C&E operations to deliver exceptional client experiences. 
• Build rapport with clients and drive return business through great service.
• Ensure C&E service guidelines are met and train other team members in service guidelines.
• Deliver required service outcomes to the event on time.
• Work with sales team to drive C&E business across all C&E outlets.
• Work closely with management to meet revenue objectives.
• Work closely with management to achieve Wage Cost, Food Cost, Beverage Cost, and other costs targets.
• Implement appropriate strategies to improve revenue and assist in ideas to drive business.
• Maintain all equipment and follow up any outstanding maintenance items.
• Audit inventory levels to ensure product availability and order products as necessary.
• Constantly reviewing upcoming reservations in all areas to ensure appropriate manning.
• Coordinate with Hotel Manager & Restaurant Manager for everyday operations.
• Maintain financial and administrative records.
• Monitor and manage customer complaints, ensure satisfaction, and administer efficient follow up to feedback.
• Comply with food safety standards. Enforce sanitary practices for food handling, general cleanliness. 
• Ensure a safe working and customer environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured.
• Manage own time across all C&E outlets according to business levels.
• During down periods, assist restaurant operations. 

KEY RESPONSIBILITIES:

• Set up and delivery of Events.
• Meet & greet all clients.
• Ensure excellent client service in the areas of administration and operations.
• Build client rapport and win business.
• Implement and manage the C&E Service Guidelines
• Resolving client questions and grievances in a professional manner.
• Ensuring that the outlets adhere to health and safety regulations.
• Purchasing stock and equipment as required.
• Periodically review equipment and areas for maintenance needs
• Generate new ideas on revenue opportunities.
• Assist restaurant team with group and catering enquiries and communicate to Chef/Manager
• Assist restaurant operations during down time.

In return for your success and commitment to the role Iconic Hotels will offer the following:

• The opportunity to have meaningful impact and see results in a growing, dynamic and exciting company.
• Rewarding team culture and recognition of good work.
• Training and development opportunities.
• Discounted accommodation and food and beverage offer within Abode Hotels.
• Generous employee benefits program.
• The opportunity to fast track your career in a quickly evolving company.

If you are interested in this opportunity, please click “APPLY NOW” and submit your resume with a cover letter. For further information, please contact the Iconic Hotels Human Resources Team on 02 6255 0***.