AddressAs Conference & Events Manager, you'll lead, manage and coordinate the planning and execution of all events and oversee operational delivery to ensure customer satisfaction. This role reports to the Business Development Director and is responsible for delivering successful events across the segments of sporting, corporate, MICE and ADHOC short lead business.
YOUR DAY TO DAY
- Ensure the whole client experience is successful and memorable and act as the brand ambassador and key contact throughout their journey
- Liaise with and manage key internal relationships with Food & Beverage Service, Kitchen, Front Office, Concierge and other relevant departments
- Prepare and actively participate in BEO and Group Resume planning, and lead the weekly operational meetings to communicate key events with the relevant team members
- At pre-event planning stage, consult with meeting planners to optimise all elements of the meeting/event including space, meeting/break flow, menu and design etc. to improve meeting efficiencies
- Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
- Responsible for Delphi diary management with consideration of yielding tactics through upselling to maximise revenues but also ensure a memorable guest experience
- Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans
- Ensure that finance processes are implemented and adhered to, to ensure timely deposit and final payments are made by the client
- Work with the Operational teams to ensure accurate and timely posting of all conferences, events and groups
WHAT WE NEED FROM YOU
- A love of creating exceptional events, and seeing them through to fruition
- Strong organisational and time management skills, with high attention to detail
- Ability to build rapport and create meaningful relationships with colleagues and clients alike
- Exceptional project management skills with a knack for juggling multiple projects simultaneously, and the ability to problem solve.
- Education - Bachelor's Degree, higher education or equivalent in Hospitality or related field
- Experience - 2+ years' experience in a hotel setting or related field; direct supervisory experience, or an equivalent combination of education and work experience
WHAT YOU CAN EXPECT FROM US
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
