AddressThe Mercure Townsville is a leading corporate and leisure conference, weddings, and events venue in the North Queensland region. Comprised of 7 fully functional board rooms and ball rooms as well as an enclosed deck, ample lawns, and outside function space. Our goal is to consistently provide innovative, high-quality products to hotel customers and it is our talented and dedicated employees who contribute to our success, hence why we are focused on motivating & retaining talented employees.
Primary Responsibilities include;
- Coordinating and managing the operations of multiple concurrent events whilst ensuring exceptional levels of service
- Manage team members to ensure function needs are being met according to specifications of function event orders
- Lead, motivate and inspire team members to create a great place to work, ensuring a harmonious work environment between the kitchen and front of house team
- Maintaining focus on cost controls
- Prepare weekly forecasts and roster crew to meet function needs whilst managing labour costs
- Ensuring that the state of cleanliness and hygiene in the conference and events areas is in accordance with State and federal laws and with the Hotel’s standards
- Provide efficient, friendly and professional service to all clients
- Monitoring trends in bookings, guest concerns, etc. with a focus on brand compliance and continuous improvement
- Ensure that on-going on Job Training Programs are being utilised within the departments to meet Brand and Service Standards
