AddressCompany Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Mercure Townsville
An Idyllic Oasis on 11 Acres near the City Centre and Airport. Our modern, stylish guest rooms offer a serene escape, perfect for relaxation after a day of travel, meetings, or Townsville exploration. Join our team, where the harmony of work and relaxation unfolds.
The Mercure Townsville is a leading corporate and leisure conference, weddings, and events venue in the North Queensland region. Comprised of 7 fully functional board rooms and ball rooms as well as an enclosed deck, ample lawns, and outside function space. Our goal is to consistently provide innovative, high-quality products to hotel customers and it is our talented and dedicated employees who contribute to our success, hence why we are focused on motivating & retaining talented employees.
Primary Responsibilities include;
- Coordinating and managing the operations of multiple concurrent events whilst ensuring exceptional levels of service
- Manage team members to ensure function needs are being met according to specifications of function event orders
- Lead, motivate and inspire team members to create a great place to work, ensuring a harmonious work environment between the kitchen and front of house team
- Maintaining focus on cost controls
- Prepare weekly forecasts and roster crew to meet function needs whilst managing labour costs
- Ensuring that the state of cleanliness and hygiene in the conference and events areas is in accordance with State and federal laws and with the Hotel's standards
- Provide efficient, friendly and professional service to all clients
- Monitoring trends in bookings, guest concerns, etc. with a focus on brand compliance and continuous improvement
- Ensure that on-going on Job Training Programs are being utilised within the departments to meet Brand and Service Standards
Qualifications
- Minimum of 3+ years' experience in operational Conference & Events management capacity, preferably within the hotel sector
- A working knowledge of licensing law and best practice around alcohol service and sales
- Experience with forecasting, budgeting principles
- A strong financial acumen
- A driven problem solver with a creative approach to delivering the ultimate 5 star guest experience
- A strong focus and passion for hotel operations
- Highly responsible & reliable with drive, ambition, and a high level of energy
- Excellent communication skills, both written and verbal
- Demonstrated ability to coach, mentor, develop and inspire teams
- Confident and articulate communication, negotiation, relationship, and networking skills
- Flexible and able to embrace and respond effectively to change
Additional Information
In return for your commitment, we offer fantastic career opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel and partner discounts worldwide, yearly service recognition rewards, free and confidential employee assistance program, and industry-leading training with Accor Academy.
On application please address the below Selection Criteria in your cover letter:
- Experience in leading and motivating a team while providing clear direction, setting expectations, and fostering a positive work environment.
- Ability to manage multiple events simultaneously while ensuring exceptional quality and client satisfaction
- Experience in planning, coordinating, and executing successful conferences, events or functions
- Excellent verbal and written communication skills with the ability to effectively liaise with clients, vendors, and team members.
- Strong interpersonal skills to build and maintain relationships
- Meticulous attention to detail in all aspects of event planning and execution, including floor layout, setup and service.
- Capacity to quickly identify challenges or issues and implement effective solutions under pressure
- Experience in recruiting, training, and managing a team, including rostering and performance management.
- Proficiency in financial management, including, budget, cost control and resource allocation
- Willingness to work irregular hours, including evenings, weekends, and public holidays, as required by event schedules.
- Understanding of hospitality industry, including current trends, best practices, and regulatory requirements.
