AddressPeters Ice Cream is the number one ice cream manufacturer in Australia. Our portfolio includes iconic, market-leading brands such as Drumstick, Maxibon, Frosty Fruits and Connoisseur.
We have an exciting opportunity for a Consumer Care Agent to join our team.
This is an ideal opportunity for someone who prides themselves in providing exceptional consumer experiences.
This position is responsible for:
- Managing the full spectrum of consumer product enquiries via a variety of platforms including phone, web-based and social media;
- managing all complaints and escalating when required to the Quality Department for investigation; and
- being an ambassador for our products.
Selection criteria:
- Outstanding communication and customer service skills including the ability to effectively manage consumer complaints;
- exceptional written and verbal communication skills (various mediums);
- excellent time management skills; and
- a high level of attention to detail.
This role is 3 days per week – Monday, Thursday and Friday.
Benefits include:
- Fantastic team culture;
- paid parental leave;
- ample free parking;
- free product on-site;
- on-site staff canteen and staff shop; and
- salary packaging.
Have a look at our website, peters.com.au, to learn more about us.
Apply by sending your CV and a cover letter explaining why you'd like to join our team.
We are proud to be an equal opportunity employer. We want great people who want to do great things, no matter their background, and we have an inclusive and diverse approach to recruitment.
Unfortunately, we do not always have the time to respond to all applicants. Only candidates who match the required level of skills and experience will be contacted.
Please note, we are not accepting applications from agencies.
