Consumer Engagement Coordinator

• Interested in a new role for 2024?
• Are you interested in promoting, coordinating, supporting and evaluating consumer experiences across our health service?
• Would you be interested in growing a career in a Quality, Risk and Innovation Team in order to develop an engagement framework and strategy for consumer participation for this growing health service?

Join our Director of Quality, Safety and Innovation during this exciting time of strategic growth, planning and patient experience improvements.

Echuca Regional Health currently have a new position within our current structure.  Reporting to the Director, Quality, Safety & Innovation, this position will require someone with experience within a consumer / community related role, with a demonstrated understanding of patient, carer and consumer participation in health care, including relevant guidelines, frameworks and standards.

This position will make a real impact by connection with our community, gathering feedback, acting as a resource relevant committee and coordinating projects.  With your career passion, community experiences, the key accountabilities for this role would include:

• Support units to implement and deliver on priority actions within Safer Care Victoria’s Consumer Participation Framework, the National Safety and Quality Health Service Standards (NSQHSS) and other relevant standards.
• Act as a resource and support for relevant committees with regard to consumer participation.
• Facilitate the ERH response to consumer feedback.
• Co-ordinate organisational Patient Experience Surveys including Victorian Healthcare Experience Survey (VHES) and related surveys. Communicate results through reports to units and managers. 
• Support managers to develop action plans to address areas requiring improvement in patient experience and consumer participation. (e.g. through education, developing/revising relevant policies/protocols and patient brochures, focus groups, satisfaction surveys)
• Co-ordinate the development of Patient Stories across ERH including the development and review of patient story guides and tools and the provision of education and support to staff.
• Facilitate and support consumer participation, including maintenance of a consumer register, development of documents to outline recruitment, orientation and training of consumers and evaluation of consumers experience as participants at ERH.
• Develop reports for management and Board, Executive and operational committees.
• Lead the development and review of ERH policies and protocols relating to consumer participation and patient experience.

We live by our values of Collaboration, Accountability, Respect and Excellence, and we will ensure that our new recruits understand and also appreciate these values.  Expect that anyone who attends an interview will be asked questions around these values.  We will also respect each applicant by ensuring we respond to you application in a timely fashion.

This position requires completion of a satisfactory National Police Check and (where relevant) provision of a Working With Children Check and check on the Disability Worker Exclusion Scheme prior to appointment.  

Employee and family benefits include: 

• Comprehensive learning and development program
• Flexible employment practices
• Salary packaging
• Extended employee assistance program (including support for family members)
• Employee health and wellbeing initiatives
• Employee recognition program
• Free onsite parking.

We encourage Aboriginal and Torres Strait Islanders to apply.

For further information on the role please refer to the position description.  Applications are to be submitted online.