Client Liaison Officer

• Highly skilled administrator – provide exceptional support to the Support Coordination team.
• Excellent knowledge of NDIS processes required
• Full time fixed term role based in Camberwell or Wangaratta
• Competitive salary and awesome NFP salary packaging benefit

About the role 

The Client Liaison Officer will provide exceptional support to the Support Coordination team assisting with the triaging of enquiries, the administrative requirements of NDIS plans/processes to allow our clients to receive the supports they need.  This role requires knowledge of the NDIS.  This position is a fixed term full-time position based in Camberwell or Wangaratta.  

About you

You will be an experienced Administrator with outstanding communication and client service skills, your attention to detail and time management/organisational skills will be next level you will manage competing demands to meet client needs and support the team allowing them to support our clients.   You will be triaging enquiries and following up to ensure timely response to clients.   You will have experience working in the Disability sector.

Skills and Experience

• Proactively respond to client, team and manager requests for administrative assistance.  Completion of NDIS consent forms.   Complete client referrals for Allied health, Ministerial contact, provider spreadsheet maintenance, etc.
• Triage enquires and ensure appropriate follow up and outcomes.
• Relevant industry experience and or tertiary qualifications in Disability or Community Services
• Knowledge of NDIS, Disability Act and other relevant legislation
• Excellent communication, organisational and problem-solving skills
• Excellent MS Office skills
• A Victorian driver’s licence, NDIS Check and a Working With Children’s check

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A rewarding and supportive work environment, with opportunities for professional development and career progression. 
• A competitive salary, with salary packaging benefits that can increase your take-home pay. 
• A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave. 
• Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
• Discounted private health insurance and discounted school holiday care support.
• A chance to make a positive difference in the lives of older people and the community. 

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, compassion, respect, and inclusion aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International Police Check. 

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.