Client Liaison Officer

Our client is a high-quality aged care services provider seeking a compassionate Client Liaison Officer to join their team based in the south east. A large and diverse NFP organisation with over 2,500 people working at over 50 sites throughout Victoria. As a Client Liaison Officer, you will play a crucial role in delivering exceptional care to clients while serving as a proactive advocate for the organisation’s services.
  
Your responsibilities will include troubleshooting, triaging and providing comprehensive support to both existing and prospective clients in aged care. If you are passionate about making a positive impact on people's lives and are skilled in communication and problem-solving, we’d love to hear from you!

Why you’ll love working there:

• Easily accessible location: Conveniently located just off Eastlink, your daily commute will be hassle-free. Free carparking.
• A positive and supportive workplace culture: Work for an organisation that truly values it’s employees
• Purposeful and meaningful work: Make a difference in the lives of others!  
• Opportunity to showcase your excellent customer service skills on a temporary capacity throughout the month of February. 

Key accountabilities:

• Manage inbound and outbound calls
• Deliver a seamless client experience that provides information and value for clients
• Maintain accurate records and follow up on requests
• Respond to referrals determining eligibility and priority
• Update client management system
• Provide information and advice to clients about service offerings
• Identify solutions to meet client requirements
• Communicate changes of scheduled services to clients and case managers
• Build and maintain strong relationships with relevant stakeholders
• Maintain and update external referral portals as required

About you:

• Great communication skills with the ability to communicate effectively and compassionately with people from diverse backgrounds
• Exceptional customer service skills
• Experience with managing a high-volume of client enquiries over the phone
• Excellent time management and the ability to handle multiple priorities simultaneously
• Strong computer literacy (knowledge of CareLink and My Aged Care portal desirable)
• Problem solving ability with a solutions focused approach
• Experience in or passion to enter the aged care sector 

Apply now or call Leon Cutler on 9535 9500 for a confidential discussion.