Consumer Protection Investigator

Consumer Protection InvestigatorGrade: Clerk Grade 5/6 (Salary $93,295 - $102,941 + Super) + Leave Loading + Accrued flex time Duration: Ongoing Location: Regional - Queanbeyan - Hybrid working arrangements – home/office available Closing Date: Friday 19th April 2024 [9:59am]

Benefits:

- State-of-the-art offices - Wellbeing programs and resources available- Excellent career development and learning development opportunities

Key responsibilities: An opportunity exists within NSW Fair Trading’s Consumer Protection, Compliance and Investigations Division, Consumer Protection Investigation Unit (CPIU) for a professional investigator, in an ongoing full time role. Key responsibilities within this position will include involvement in large scale inspection programs, conducting assessments and investigations, in an efficient and effective manner and in accordance with the legislative requirements along with departmental policies and procedures.

To be successful in this role you will need to demonstrate recent relevant experience in the conduct of inspections and resulting investigations. Also essential is previous experience in the preparation of investigation reports and briefs of evidence. You will possess sound knowledge and understanding of relevant Acts and Regulations relating to the work of NSW Fair Trading or have demonstrated ability in applying legislation.

You must have exceptional communication skills and be able to communicate at all levels both internally and externally. Crucial to this role will be your superior writing skills which are needed in the preparation of submissions, reports, presentations and Ministerial correspondence.

To be successful in this role you will need the following essential skills:
- Demonstrated knowledge of formal conduct of investigations, evidence gathering and review process Previous experience in the preparation of internal memorandums, investigation reports and briefs of evidence
- Sound knowledge and understanding of relevant Acts and Regulations and how this relates to the work of NSW Fair Trading
- Have exceptional communication skills and be able to communicate at all levels
- Have superior writing skills to prepare submissions, reports, presentations, operational orders and Ministerial correspondence
- Ability to work both autonomously and as part of a team within a high- volume work environment To be successful you will have:
- The Certificate IV in Government (Investigations) or preparedness to undertake an identical or similar employer-sponsored program
- Current NSW driver’s licence
- The ability and willingness to travel throughout the state when required. The above are key attributes to achieve success in the role

If you said yes to the above, we want to hear from you

For enquiries regarding this position please contact Pablo Rojas by ***************@customerservice.nsw.gov.au or phone 02 9372 8***

Selection questions: In your application please also attach your response to the following question. No more than two pages:

Describe your experience in conducting a complex investigation. What processes did you follow? What was the outcome?

How to Apply To start your journey towards your future your application must include a covering letter (no more than 2 pages), an up-to-date resume (no more than 5 pages) that details your knowledge, skills and experience in relation to the above role and also your response to the selection question s above. Please note that suitability assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

Click Here to access the Role Description

. For enquiries relating to recruitment please contact Hannah Harget via *************@customerservice.nsw.gov.au.

Visit the  to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 19th April 2024 [9:59am]

Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via *************@customerservice.nsw.gov.au or 02 9494 8***.

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